Senior Client Success Manager

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to 

THE ROLE

The Senior Client Success Manager - Programmatic is at the forefront of Zeta's strategic client/agency partnerships. In this fast-paced environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. This role is hybrid out of our New York City, NY office.

Responsibilities:

• Rapidly acquire a thorough knowledge of Zeta's offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
• Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
• Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
• Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer's business needs
• Prepare and conduct high impact reporting presentations in collaboration with analytics
• Ensure exemplary customer satisfaction levels with every customer interaction

Desired Skills and Experience:

• 3+ years' experience in programmatic advertising within the Account Management/Client Success or similar function (i.e. Media Planning experience)
• Demonstrated ability to develop and nurture relationships and work effectively at all levels of the decision process
• A reputation as a "go-getter" and "rainmaker "
• Comprehensive experience with MS Office, particularly Excel and PowerPoint
• Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational skills
• Highly detail-orientated with ability to handle and prioritize many projects at the same time
• Intelligent, outgoing individual with interpersonal skills and work ethic
• Passion for digital media and thorough understanding of the programmatic advertising industry
• Strong analytic skills, including high level of comfort with Excel 
• Excellent business writing, training, communication, organizational and presentation skills
• Ability to work independently, while being open to direction and guidance
• Travel as needed

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more

SALARY RANGE

The salary range for this role is $75, $95,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: 

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