Patient Advocate

5 days ago

Darby, Pennsylvania, United States Med-Metrix Full time

The scheduled hours are Sunday thru Thursday, 11:30am-8pm.

Job Purpose
The Patient Advocate supports uninsured and underinsured patients by helping them access financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.

Duties And Responsibilities

  • Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI
  • Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information
  • Identify eligibility and collect required documentation
  • Submit and track applications with the local assistance offices
  • Provide support for Marketplace insurance when applicable
  • Maintain accurate records and meet productivity goals
  • Verify and update insurances
  • Other duties as assigned
  • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Understand and comply with Information Security and HIPAA policies and procedures at all times
  • Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

  • High school Diploma or equivalent is required, healthcare-related degree preferred
  • 2–3 years of experience in a customer service preferred
  • Bilingual in Spanish (spoken and written skills) a plus
  • Ability to work at various client sites as needed
  • Ability to work independently and be detail-oriented
  • Ability to use the internet and learn databases
  • Ability to meet monthly productivity goals
  • Proficiency in Microsoft Office Suite
  • Strong interpersonal skills, ability to communicate well at all levels of the organization
  • Strong problem solving and investigative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
  • High level of integrity and dependability with a strong sense of urgency and results oriented
  • Excellent written and verbal communication skills required
  • Gracious and welcoming personality for customer service interaction

Working Conditions

  • Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
  • Physical Demands: While performing the duties of this job, the employee is required to move around the work area; light lifting required; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
  • Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
  • Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

  • Neurosurgery Registered Nurse

    6 days ago

    Darby, PA, United States Advocate Aurora Full time

    Join Our Team as a Neurosurgery Registered Nurse (RN)! We are seeking a dedicated and skilled Registered Nurse to join our dynamic Neurosurgery team. If you are passionate about providing exceptional patient care and thrive in a fast-paced environment, we want to hear from you! Position Details: Job ID: R Shift: 3rd Full/Part Time: Full-time Pay Range:...

  • Patient Care Coordinator

    2 weeks ago

    Darby, United States Clinical Magnet Full time

    Job ID: 135402Direct Hire Patient Care Night Coordinator Role in Philadelphia, PennsylvaniaClinical Magnet (part of ICON Medical) is looking to hire a Patient Care Night Coordinator - Operating Room to join our partners' team in the Philadelphia, Pennsylvania area. This opportunity is within a large, prominent, highly rated hospital system!This is a...

  • Patient Care Coordinator

    2 weeks ago

    Darby, United States Clinical Magnet Full time

    Job ID: 135402Direct Hire Patient Care Night Coordinator Role in Philadelphia, PennsylvaniaClinical Magnet (part of ICON Medical) is looking to hire a Patient Care Night Coordinator - Operating Room to join our partners’ team in the Philadelphia, Pennsylvania area. This opportunity is within a large, prominent, highly rated hospital system!This is a...

  • Patient Care Coordinator

    2 weeks ago

    Darby, United States Clinical Magnet Full time

    Job ID: 135402Direct Hire Patient Care Night Coordinator Role in Philadelphia, PennsylvaniaClinical Magnet (part of ICON Medical) is looking to hire a Patient Care Night Coordinator - Operating Room to join our partners’ team in the Philadelphia, Pennsylvania area. This opportunity is within a large, prominent, highly rated hospital system!This is a...

  • Registered Nurse

    6 days ago

    Darby, PA, United States Advocate Aurora Full time

    Job ID: R Shift: 3rd Employment Type: Full Time Pay Range: $37.50 - $56.25 Location: Aurora St Lukes Medical Center - 2900 W Oklahoma Ave, Milwaukee, WI 53215 Benefits Eligible: Yes Hours Per Week: 36 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards including benefits and well-being programs, competitive compensation,...

  • Registered Nurse

    1 week ago

    Darby, PA, United States Advocate Aurora Full time

    Job ID: R Shift: 3rd Employment Type: Full Time Pay Range: $37.50 - $56.25 Location: Aurora St Lukes Medical Center - 2900 W Oklahoma Ave, Milwaukee, WI 53215 Benefits Eligible: Yes Hours Per Week: 36 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards including benefits and well-being programs, competitive compensation,...

  • Registered Nurse

    4 days ago

    Darby, PA, United States Advocate Aurora Full time

    Job ID: R Shift: 3rd Employment Type: Full Time Pay Range: $37.50 - $56.25 Location: Aurora St Lukes Medical Center - 2900 W Oklahoma Ave, Milwaukee, WI 53215 Benefits Eligible: Yes Hours Per Week: 36 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards including benefits and well-being programs, competitive compensation,...

  • Registered Nurse

    4 days ago

    Darby, PA, United States Advocate Aurora Full time

    Position Overview: We are seeking a passionate and dedicated Registered Nurse (RN) to join our Medical Surgical Unit team. In this role, you will be at the forefront of patient care, collaborating with a diverse group of healthcare professionals to provide high-quality and compassionate treatment to our patients. Location: Aurora Medical Center Bay Area -...

  • Registered Nurse

    2 days ago

    Darby, PA, United States Advocate Aurora Full time

    Position Overview: We are seeking a passionate and dedicated Registered Nurse (RN) to join our Medical Surgical Unit team. In this role, you will be at the forefront of patient care, collaborating with a diverse group of healthcare professionals to provide high-quality and compassionate treatment to our patients. Location: Aurora Medical Center Bay Area -...

  • Patient Care Coordinator

    2 weeks ago

    Upper Darby, United States Clinical Magnet Full time

    Job ID: 135402Direct Hire Patient Care Night Coordinator Role in Philadelphia, PennsylvaniaClinical Magnet (part of ICON Medical) is looking to hire a Patient Care Night Coordinator - Operating Room to join our partners’ team in the Philadelphia, Pennsylvania area. This opportunity is within a large, prominent, highly rated hospital system!This is a...