Field Service Technician

5 days ago

Akron, New York, United States LVD Strippit Full time

About us

Strippit, Inc. is a wholly owned subsidiary of LVD Company N.V., a Belgian corporation with subsidiaries located around the world and has become a leading single-source provider of machine tools for metal fabrication.

Strippit, Inc. has an international reputation for excellence and has secured its position as an industry leader. We are a leading manufacturer of metal forming equipment, including high-performance mechanical and hydraulic CNC turret punch presses; a broad range of laser cutting systems; servo-controlled hydraulic press brakes; guillotine shears; flexible fabricating systems; press brake tooling and CAD/CAM programming software, as well as automatic material handling systems, automatic storage and retrieval devices. We support our products with high quality, comprehensive service and support to ensure 100% customer satisfaction.

Your role

As a technical company representative, you will be at the forefront of delivering exceptional customer service during the installation of new products, servicing existing customer equipment, and providing technical support via phone or email. Your role is crucial in ensuring customer satisfaction and maintaining the company's reputation for excellence. By expertly managing the final steps of product deployment and ongoing maintenance, you ensure that our customers receive top-notch support and that our products perform optimally, thereby enhancing customer loyalty and driving the company's success.

Your responsibilities

  • Perform a variety of technical field service duties, including new product installations, equipment start-up, functional testing, and customer training.
  • Act as a professional company representative, ensuring exceptional customer service at customer locations or in any service support role.
  • Read, understand, and work with blueprints, drawings, schematics, manuals, and other specifications.
  • Document machine data, service history, and quality information.
  • Assist customers with parts identification and ordering.
  • Demonstrate products as necessary to support sales.
  • Communicate with regional managers to ensure customer expectations are met and important information is relayed to the appropriate parties.
  • Maintain prompt communication of expenses and service reports on a weekly basis.
  • Make recommendations for changes and improvements based on field service activities.
  • Travel domestically up to 100% and occasionally internationally to support service areas.

Technical Skills:

  • Demonstrated computer skills (Microsoft Office environment, internal network).
  • Experience with computer hardware, BIOS, operating systems, networking, and CAD/CAM is a plus.
  • Experience using multimeters, oscilloscopes, and other electronic and precision mechanical equipment.
  • Valid, clean driver's license and credit card.
  • Ability to lift/move objects up to 50 pounds regularly, with heavier lifting required occasionally.
  • Comfortable working in environments with dust, odor, oil, fumes, and noise.

Interpersonal Skills:

  • Excellent written and verbal communication skills.
  • Ability to effectively comprehend and communicate technical concepts.
  • Demonstrated aptitude for learning new technologies.
  • Strong time and project management skills.
  • Detail-oriented.
  • Collaborative and able to interact well with others.

Qualifications

  • Two-year Technical Associate's Degree (Mechanical, Electrical, or Laser Technology) or equivalent technical school training and military/industrial experience.
  • Minimum two years of hands-on electronic/assembly repair experience, with CNC fabrication machinery equipment repair strongly desired.
  • Valid, clean driver's license and credit card.
  • Willingness to travel domestically up to 100% to provide customer service support.

What we offer

LVD Strippit, Inc. offers a comprehensive Total Rewards package that includes:

  • Medical, dental, and vision plans
  • Life insurance for employees and dependents
  • Accidental death and dismemberment insurance
  • Short- and long-term disability coverage
  • Health Savings Account (HSA)
  • 401(k) savings plan with company match
  • Personal Cancer Indemnity plan
  • Paid vacation and holidays

Joining LVD Strippit, Inc. means becoming part of a team dedicated to delivering exceptional service and support while offering a rewarding and comprehensive benefits package.

Equal Opportunities Statement: LVD Strippit, Inc. is committed to a policy of equal employment opportunity and to the principles of affirmative action in accordance with state and federal laws without regard to race, color, religion, age, sex, sexual orientation, national origin, handicap/disability, and veteran status.

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

People with a criminal record are encouraged to apply

Work Location: On the road

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