Executive Director with The Reserve at East Longmeadow

The Executive Director is responsible for the efficient operations and the overall management and direction of the day-to-day functions of the residence in accordance with federal, state and local standards, guidelines and regulations to assure that the highest degree of quality care and service is provided to our residents. He/she will hire, evaluate, coordinate, monitor performance, schedule and supervise staff in accordance with LCB Senior Living policy. The Executive Director is also responsible for achieving and maintaining budgeted occupancy, representing the residence to the community and creating and maintaining a culture that supports quality service and high customer satisfaction for the residents and a culture that promotes positive and fully engaged associates.

ESSENTIAL FUNCTIONS, DUTIES and RESPONSIBILITIES:

The essential duties and responsibilities described below are representative of those an associate encounters while performing the basic functions of this position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

1. Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co- workers and the surrounding community.

2. As a department head you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.

3. Assume the Administrative authority, responsibility and accountability of directing the overall management of the Residence. Delegates administrative authority and responsibility for the day to day operations to personnel in charge when absent from the community.

4. Ensures open and timely communication with associates, residents, families and LCB Senior Living regarding community operations and programs.

5. Responsible for compliance with LCB Senior Livings Policies and Procedures, as well as laws, regulations and legal requirements governing the operation of the community.

6. Develop and implement quality improvement process, strategic planning process and environmental safety program in order to maintain a safe and secure environment for all staff, residents and guests.

7. Manage a community outreach plan and liaison network with industry partners for the purposes of identifying and partnering with local service resources.

8. Ensure associates are given the necessary resources to carry out their duties in an efficient economic manner.

9. Assure implementation of all operating and financial controls required under community and LCB Senior Living policy.

10. Ensure proper planning and implementation of staff orientation and training.

11. Encourage teamwork through cooperative interactions with all departments to assist in eliminating/correcting problem areas and overall improvement of services.

12. Ensure completion of timely associate reviews.

13. Ensure that counselling efforts, retraining and corrective action is administered fairly and in accordance with community and LCB Senior Living policies.

14. Ensure completion and review of incident/accident reports and implement changes through proper channels (i.e. Safety Committee, etc.) to minimize future issues. Ensure proper communication with LCB Senior Living and state compliance reporting.

15. Prepare annual operating budget in conjunction with LCB Senior Living. Ensure communication of what resources are required to carry out programs and activities of the community.

16. Review resident complaints and grievances and assure appropriate actions are taken. Discuss with residents and families as appropriate.

17. Oversight of all record keeping functions within the facility, including those records which are necessary to disclose fully the services provided.

18. Ensuring that all required staffing, schedules (if applicable), including backup coverage for staff is met at all times.

19. Conducting and/or attending required in-service training and orientation, as per state regulation.

20. The daily operation of the residence and providing the direction and leadership to Department Managers to ensure their success.

21. Participation in the Manager-on-Duty Program.

22. Other duties as requested.

LCBs Non-Discrimination Policy:

LCB, including its managed care communities, is an Equal Opportunity Employer. Recruitment and employment opportunities at LCB are based upon one's qualifications and capabilities to perform the essential functions of a particular job with or without reasonable accommodation. All employment opportunities are

provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, or genetic information or any other characteristic protected by federal, state or local law. This policy to provide equal opportunity encompasses all phases of employment, including recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

QUALIFICATION STANDARDS: (These qualifications meet or exceed NH, MA, CT and RI State specific requirements.)

a. Computer Skills: Demonstrates computer literacy and familiarity with office software, including but not limited to word processing, spreadsheet, database managers presentation software.

b. Knowledge, Skills, and Abilities: The ability to handle multiple priorities, develop a cohesive management team, direct the overall operation of the residence and make business decisions on a daily basis as required. Must be knowledgeable in the business of providing long-term personal care or have related experience, as well as current State and local standards. The ability to handle emergency situations calmly and completely is essential. The ability to communicate effectively in English both orally and in writing is essential.

c. Education: A Bachelors Degree from accredited College or University or equivalent experience in human service management, housing management, and/or nursing home management helpful.

d. Experience: Shall, at a minimum, be at least 25 years of age and must have demonstrated administrative experience and supervisory management skills.

e. Certificates/Licenses: Certificates or education as required by State/Federal regulatory agencies, if

applicable. Rhode Island requires an Assisted Living Administrators License and CPR and First Aid Training. Valid Drivers License required.