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Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Call Center OperatorHCA Florida West Hospital
BenefitsHCA Florida West Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
We are seeking a(an) Call Center Operator for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply
Job Summary and QualificationsProvide customer service in the Hospital Call Center, Front Desk, and Pavilion Front Desk. Answer and route incoming calls; take process and dispatch maintenance work orders, monitor hospital alarms and call codes. Provide Physician Paging service and take, process and route consults. Follows policies and procedures of West Florida Hospital. Participates in the Quality Improvement process and adheres to our standards of behavior.
Responsibilities:
- Monitor hospital alarms and call codes.
- Answer and route incoming call appropriately.
- Provide physician paging service to include taking, processing, and routing consults.
- Regular, punctual and dependable attendance.
- Promotes positive customer service with internal and external customers.
- Other duties as assigned.
- High school diploma or GED equivalent
- Ability to use a multi-line switchboard.
- Basic computer skills Excellent organizational skills.
- Excellent verbal and interpersonal skills.
- Ability to read and comprehend written instructions and to follow verbal instructions.
- Good analytical and customer relations skills
- Sufficient t knowledge of Microsoft Office and basic computer/clerical skills.
- Ability to work well under pressure Handle multiple priorities/multi-tasks.
Work independently/self-starter/motivated/team player/results oriented.
HCA Florida West Hospital is a 515-bed facility. We are proud to be the area's leading health care facility in quality outcomes performance. We are the area's first Accredited Chest Pain Center and Breast Imaging Center of Excellence. Our hospital is the first in the state of Florida to have earned Atrial Fibrillation with Electrophysiology Services Accreditation. We have an Advanced Primary Stroke Center. We provide a specialized Emergency Department tailored to the needs of seniors and children. We have a Kid's ER dedicated to our youngest patients. We are the area's only comprehensive CARF-accredited physical rehabilitation hospital. Our facility has a behavioral health facility. We offer services including cardiology, cardiovascular surgery, oncology, and orthopedics. Other services that we offer include robotic-assisted surgery, critical care, and neurology/neurosurgery. We also offer urology, gastroenterology, obstetrics, and pulmonary and rehabilitative medicine.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our Call Center Operator opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
