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operations - senior property manager
4 days ago
We are seeking to empower a highly motivated, goal focused, customer-oriented team member for the role of multi-unit Senior Property Manager. Our company is about our people and our culture, propelling us forward as a leading provider of self-storage solutions with a strong commitment to diversity and growth. As a Senior Property Manager, you will play a crucial role in managing day-to-day operations, ensuring exceptional customer service, and contributing to the overall success of the organization. Do you share NSA Storage core values of Compassion, Humility, Accountability, and Integrity?
If you just thought, "I got this" then read on
Salary: $24.00- $26.00 per hour.
General Area: San Francisco, CA
Must live within 20 miles of the area for this specific job posting.
Job Overview: As the Senior Property Manager, your responsibilities will include, but are not limited to, the following:
• Oversee the overall management of multiple self-storage facilities. This includes supervising multiple team members, i.e., you will lead people. Typically, you will oversee approximately 5 self-storage locations, each with 1 or more employees. NSA stores are typically open 5-6 days per week, and our Senior Property Managers are expected to be in the field five (5) days per week, working a daily onsite shift per a rotating schedule among the stores they support, while managing the team and facilities. The rotating onsite shift schedule will include at least one Saturday per month.
• Foster a culture that demonstrates the core values of National Storage Affiliates of INTEGRITY, ACCOUNTABILITY, HUMILITY, COMPASSION with team members at all levels.
• Host and/or attend virtual meetings that occur on a set schedule: Weekly, Bi-Weekly, Monthly, Bi-Monthly, Quarterly, and Annually. Host and/or attend impromptu meetings as the need arises.
• Create monthly schedules to support the needs of the business and cover shifts when needed.
• Ensure stores are staffed, properties are clean, customers are attended to, and calls are answered.
• Partner with our Recruiting Department and interview for open positions.
• Develop, performance manage, and mentor team members. Coach the team to ensure they provide excellent customer service focused on retaining customers and building rapport with new customers.
• Ensure that your team members complete their new hire training and are compliant in completing ongoing employee training.
• Ensure all facilities and team members adhere to company safety standards, operational procedures, and meet financial goals.
• Conduct monthly audits of each store to ensure all bank records and tenant accounts are accurate and company policies are being followed.
• Ensure all facilities and employees adhere to company safety standards, operational procedures, and meet financial goals.
• Conduct monthly auctions and ensure compliance with current state lien laws.
• Review and monitor maintenance and planned capital expenses at facilities. Ensure that our assets remain in good standards and are a positive representation of the NSA Storage brands.
• Contract and license oversight.
Position Requirements:
• All work must be done in accordance with safety regulations and applicable safety policies and standards.
• Physical activity including, but not limited to, extensive walking, walking on incline, walking on decline, extensive use of stairs, lifting up to fifty (50) pounds. Physical Requirements: Ability to walk outside for several hours with team members, including during inclement weather, ability to climb multiple flights of stairs, ability to lift storage unit doors, ability to climb ladders (when appropriate per policy), clean units, and pull weeds. Must be able to cut property locks for auctions and other needs for lock cuts.
• Travel by car to storage facilities within the support area and physically inspect properties. Travel Requirements: Ability to travel by rental vehicle or personal vehicle (when appropriate by policy) to properties, and on an airplane when required. Must be in the market 100% of working days per month. This includes overnight travel and out-of-state travel in some cases. On-site presence in properties within the support area five (5) days per week per a rotating schedule.
• Multi-unit property management experience preferred.
• Management experience of a team of employees.
• Excellent time management and multi-tasking skills utilizing cadence of calendars and schedules.
• Excellent customer service, sales experience, phone skills, organizational skills, computer skills, including Microsoft Office: Outlook, Teams, PowerPoint, Word, Excel, and Power BI.
• Accurate record keeping and filing. Proficient math skills for auditing purposes, cash handling experience.
• Host and/or attend virtual meetings, supporting a culture of being on camera when possible.
• Must have a reliable vehicle, a valid driver's license, and insurance.
• Must be able to pass and maintain a clean criminal background check.
• Work Monday-Friday from 9am to 6pm and at least one Saturday per month from 9am to 5pm. May be on call during off Saturdays and Sundays.
• Must live within 20 miles of the area for this specific job posting or be open to relocating to within 20 miles of the geographical area for this specific job posting.
