General Manager
5 days ago
Lexima is seeking an experienced, results driven, leader to
fill the critical role of General Manager at the Aloft Charleston.
The
responsibilities of a General Manager include managing the daily hotel
operations to achieve planned goals for operational integrity as measured by
revenue, house profit, and RevPAR index while maintaining company standards for
guest satisfaction, colleague satisfaction, quality assurance, and asset
protection. The General Manager will demonstrate leadership and professional
image to colleagues, guests, sales accounts, local community representatives,
vendors, and competitors.
The General
Manager is directly responsible for the success of the housekeeping, front
office and food and beverage departments of the property. A hands-on approach
is necessary to effectively manage the quality of customer service and guest
suite cleanliness. The General Manager also handles the purchasing and payroll
submission for the property. The General Manager will also be involved in the
interviewing and hiring of new colleagues, as well as disciplinary measures.
Responsibilities
- Represent
the hotel in a professional, knowledgeable and eloquent manner. - Dress
appropriately in business attire at all times. - Ensure
compliance with all Brand standards. - Ensure
compliance with all Lexima standards as outlined in the Employee Handbook. - Maintain
an impeccably clean, safe and inviting atmosphere inside and out. - Develop
and execute both a short and long term operating plan to meet or exceed
budgeted fiscal performance goals. - Attend
monthly property review meeting to report on hotel performance. - Ensure
an operating environment that will maximize guest satisfaction. - Meet or
exceed customer service standards as measured by brand inspections, brand
survey reports and social media reviews. Respond to all reviews and
initiate corrective action when necessary. - Establish
a presence in the community through participation in local events,
associations and community service projects. - Ensure
revenue maximization through daily coordination with the assigned brand
revenue management support representative. - Perform
sales duties or work closely with the Sales Manager to set and achieve
local account and group business sales objectives. - Continually
recruit, train and monitor staff. Ensure proper staffing levels on each
shift. - Create
and maintain a pleasant, safe and mutually respectful work environment.
Continually interact with and motivate all staff members. - Establish
and maintain a comprehensive preventative maintenance program.
Qualifications
- A
Bachelor's Degree in Hotel/Restaurant Management or Business preferred. - Previous
General Manager experience is preferred. - 2-5
years as Assistant General Manager or other hotel management role required. - Knowledge
of a variety of computer software applications in word processing,
spreadsheets, and hotel management systems. - Effective
oral and written communication skills. - Must be
able to work a flexible work schedule as the hours for this management
position will vary.
Benefits
- Medical
Insurance - Dental/Vision
Insurance - 401k +
Employer Match - Employer
Paid Disability & Life Insurance - Paid
Time Off - Brand
Discounts
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status
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