General Manager

5 days ago


North Charleston, South Carolina, United States Lexima Full time $64,000 - $80,000 per year


Lexima is seeking an experienced, results driven, leader to
fill the critical role of General Manager at the Aloft Charleston.

The
responsibilities of a General Manager include managing the daily hotel
operations to achieve planned goals for operational integrity as measured by
revenue, house profit, and RevPAR index while maintaining company standards for
guest satisfaction, colleague satisfaction, quality assurance, and asset
protection. The General Manager will demonstrate leadership and professional
image to colleagues, guests, sales accounts, local community representatives,
vendors, and competitors.

The General
Manager is directly responsible for the success of the housekeeping, front
office and food and beverage departments of the property. A hands-on approach
is necessary to effectively manage the quality of customer service and guest
suite cleanliness. The General Manager also handles the purchasing and payroll
submission for the property. The General Manager will also be involved in the
interviewing and hiring of new colleagues, as well as disciplinary measures.

Responsibilities

  • Represent
    the hotel in a professional, knowledgeable and eloquent manner.
  • Dress
    appropriately in business attire at all times.
  • Ensure
    compliance with all Brand standards.
  • Ensure
    compliance with all Lexima standards as outlined in the Employee Handbook.
  • Maintain
    an impeccably clean, safe and inviting atmosphere inside and out.
  • Develop
    and execute both a short and long term operating plan to meet or exceed
    budgeted fiscal performance goals.
  • Attend
    monthly property review meeting to report on hotel performance.
  • Ensure
    an operating environment that will maximize guest satisfaction.
  • Meet or
    exceed customer service standards as measured by brand inspections, brand
    survey reports and social media reviews. Respond to all reviews and
    initiate corrective action when necessary.
  • Establish
    a presence in the community through participation in local events,
    associations and community service projects.
  • Ensure
    revenue maximization through daily coordination with the assigned brand
    revenue management support representative.
  • Perform
    sales duties or work closely with the Sales Manager to set and achieve
    local account and group business sales objectives.
  • Continually
    recruit, train and monitor staff. Ensure proper staffing levels on each
    shift.
  • Create
    and maintain a pleasant, safe and mutually respectful work environment.
    Continually interact with and motivate all staff members.
  • Establish
    and maintain a comprehensive preventative maintenance program.

Qualifications

  • A
    Bachelor's Degree in Hotel/Restaurant Management or Business preferred.
  • Previous
    General Manager experience is preferred.
  • 2-5
    years as Assistant General Manager or other hotel management role required. 
  • Knowledge
    of a variety of computer software applications in word processing,
    spreadsheets, and hotel management systems.
  • Effective
    oral and written communication skills.
  • Must be
    able to work a flexible work schedule as the hours for this management
    position will vary.

Benefits

  • Medical
    Insurance
  • Dental/Vision
    Insurance
  • 401k +
    Employer Match
  • Employer
    Paid Disability & Life Insurance
  • Paid
    Time Off
  • Brand
    Discounts


Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status

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