Account Coordinator

3 days ago

Pleasant Ridge, Michigan, United States Perfect Afternoon Full time $47,000 - $52,000

Account Coordinator

Perfect Afternoon (PA) is a 25+ year digital marketing & web development agency serving clients nationwide. We are seeking an Account Coordinator (Client Services) to manage post-sale client relationships and ensure projects move forward smoothly, on time, and within scope.

This role is ideal for someone highly organized, client-focused, and comfortable coordinating between clients and internal teams. The Account Coordinator is not responsible for hands-on marketing execution but plays a critical role in client satisfaction, communication, and operational efficiency.

Key Responsibilities


Client Relationship Management

  • Serve as the primary point of contact for assigned client accounts after the initial sale
  • Manage day-to-day client communication via email, meetings, and status updates
  • Prepare meeting agendas, document notes, and provide clear follow-ups and action items
  • Set and manage expectations related to timelines, scope, and deliverables


Work Intake & Coordination

  • Collect, document, and clarify client requests and requirements
  • Validate requests against the contracted scope before work is scheduled
  • Coordinate with Project Management and internal teams to ensure accurate execution
  • Maintain accurate records in CRM and project management systems


Scope & Account Health

  • Identify and flag out-of-scope requests for review or approval
  • Reviews tasks and deadlines for QA with internal staff
  • Support billing accuracy by ensuring work aligns with the approved scope
  • Monitor account health and escalate risks or concerns early


Reporting & Retention Support

  • Coordinate monthly reporting and account status updates
  • Assist with renewals, ongoing engagements, and growth opportunities
  • Maintain strong, long-term client relationships built on trust and communication


Qualifications

  • 1+ years of experience in client services, account coordination, or a related role
  • Experience in a digital marketing agency or professional services environment
  • Strong written and verbal communication skills
  • Highly organized with excellent follow-through
  • Comfortable managing multiple accounts and priorities
  • Familiarity with CRM and project management tools (HubSpot, ClickUp, Asana, etc.) a plus
  • Ability to manage scope, timelines, and client expectations professionally


What Success in this Role Looks Like

Success in this role means creating clarity and confidence at every stage of the client relationship. Our clients feel informed, supported, and confident because communication is timely, accurate, and consistent. Projects move forward smoothly without confusion because requests are adequately documented, scoped, and coordinated. Scope is clearly understood and protected, ensuring work is aligned with agreed-upon services and billed appropriately. Internal teams receive clear, actionable information that allows them to execute efficiently, and as a result, accounts remain stable, well-organized, and profitable over time.

Why Join PA

  • Fun, collaborative team
  • Clear role boundaries and expectations
  • Opportunity to grow within a scaling agency
  • Work with clients across a wide range of industries
  • Emphasis on professionalism, accountability, and long-term relationships


Compensation Package

  • Salary Range: $47,000 – $52,000 annually, based on experience, background, and demonstrated client-facing skills
  • Performance-based bonuses tied to client satisfaction, account retention, and operational efficiency
  • Paid time off, including holidays and flexible time-off policies
  • Full medical, dental & vision, and HSA
  • Opportunities for professional growth, skill development, and advancement within the agency
  • Access to agency tools, systems, and ongoing training

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