Lending Support Specialist

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Lending Support Specialist assists internal team members with loan related questions varying from lending products, the loan process life cycle, and loan origination systems. This is an individual contributor role that works on a team with other specialists to best support Mountain America team members with their lending inquires.

Job Description

LOCATION

Off-site Utah

MACU Footprint:

Utah, Arizona, Idaho, Nevada & Montana

SCHEDULE

Full Time

Tuesday - Friday 11 am - 8 pm

Saturdays 8 am - 4:30 pm

Occasional Sundays

To be effective, an individual must be able to perform each job duty successfully.

• Provides technical support for users of MACU's lending origination systems, including branch, service center, consumer lending, and indirect lending personnel
• Exhibits excellent customer service and problem-solving skills to thoroughly assist each team member with lending questions
• Takes ownership and provides one call/touch resolution on all questions and concerns
• Assists with technical support for vendor's systems involved in lending processes
• Educates and trains team members on loan related questions to increase development and improve self-sufficiency
• Identifies loan and system issues looking for root cause analysis and provides solutions
• Researches problems using various technical systems, including, but not limited to: Symitar, Application Xtender, ALPS, and other lending-based systems
• Manages lending tickets through ServiceNow
• Keeps current on loan product knowledge and procedures
• Keeps current on technology components of loan life cycle
• Understands regulations and requirements to ensure compliance with all aspects of a loan
• Partners effectively with other departments to ensure fulfillment (e.g. liens, titles, etc.)
• Develops and maintains cross-collaborative relationships with departments and branches to best address loan related issues and identify areas of opportunity
• Researches submitted tickets using member information to find answers and resolutions
• Works on projects as an individual or as a team to enhance or improve processes, technology systems, department procedures, and compliance initiatives
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES

Experience

2 years professional experience in a progressive financial setting with an emphasis in lending

Education

High school diploma or equivalent

Licenses, Certifications, Registrations

None

Managerial Responsibility

None

Computer/Office Equipment Skills

• Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel, preferred
• Demonstrated experience with Symitar and ALPS and other LOS systems, preferred

Language Skills

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally and in writing
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization

Other Skills and Abilities

• Lending knowledge: Understands the full loan process of origination, processing, underwriting, and closing and be able to assist with questions
• Interpersonal skills: Patiently and professionally provides daily support for team members and act as a continuous resource of lending knowledge
• Problem solving: Takes initiative to be a problem solver, identifies solutions, and provides suggestions to improve processes and efficiencies
• Tech savvy: Guides team members through company software and loan origination systems to properly utilize systems for speed, accuracy, and ease of use
• Continuous learner: Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, regulations, systems etc.
• Adaptive to change: Responds positively to altered circumstances or conditions
• Self-starter: Strong organization and time management skills with the ability to work productively and efficiently in a fast-paced environment

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.