Traveling Service Technician

We seek highly skilled and motivated Traveling Service Technicians to join our team. In this role, you will provide on-site installation, maintenance, and repair services for equipment or machinery at client locations. This position requires extensive travel to both US locations and Canada. As a Traveling Service Technician, you will be the face of our company, ensuring exceptional customer service and satisfaction by delivering high-quality technical support.

CIDAN Machinery Group offers an extensive line of sheet metal machinery for virtually every aspect of sheet metal working. When it comes to bending, rolling, cutting, and forming metal – we have the technology, innovation, and state-of-the-art equipment. With over 117 years in the sheet metal machinery industry, our team can help companies setting up shop layout, fulfilling orders, optimizing processes, and much more. Learn more about our business at 

Key Responsibilities:

• Uphold the company core values by being Professional, Passionate, Embracing Change, Sustainable, and Building Together.
• Installation and Maintenance: Install, calibrate, maintain, and repair equipment or machinery at customer sites according to manufacturer guidelines and industry standards.
• Troubleshooting: Diagnose and resolve technical problems on-site, utilizing diagnostic tools, technical manuals, and customer communication.
• Customer Support: Provide excellent customer service by clearly communicating the status of repairs, maintenance tasks, and solutions to customers in a professional and courteous manner.
• Documentation: Maintain accurate records of service activities, including service reports, parts used, time spent, and any other relevant details. Ensure documentation is submitted promptly.
• Training and Education: Train customers and end-users on the operation and maintenance of equipment or machinery. Provide technical advice and recommendations as needed.
• Compliance: Follow all safety procedures and regulations, including the use of personal protective equipment (PPE) and adherence to company policies.
• Travel Requirements: Regular travel, often on short notice, is required. Must be willing to travel extensively and stay overnight as needed.
• Work as a team as needed to help the organization grow.

Qualifications:

• Education: High school diploma or GED required; technical degree or certification in a relevant field is preferred.
• Experience: 2+ years of experience in a field service technician role or similar position. Experience in installation, maintenance, or repair of technical equipment or machinery is highly desirable.
• Technical Skills: Strong mechanical, electrical, and/or electronic skills. Familiarity with diagnostic tools, technical manuals, schematics, and repair techniques.
• Problem-Solving Skills: Ability to diagnose and solve technical issues efficiently and effectively.
• Communication Skills: Excellent verbal and written communication skills. Ability to explain technical information clearly to non-technical individuals.
• Physical Requirements: Ability to lift heavy equipment (up to 50 lbs.), stand, bend, and work in confined spaces. Must have a valid driver's license and a clean driving record.
• Travel: Willingness to travel frequently, often at short notice, to various locations.

Preferred Qualifications:

• Experience in a customer-facing role, with a focus on customer satisfaction.
• Certifications in relevant technical fields, such as HVAC, Electrical, or Electronics.
• Knowledge of industry-specific equipment, such as medical devices, industrial machinery, or IT hardware.

Benefits:

• Competitive Salary and Profit Share.
• Comprehensive Health, Dental & Vision Insurance.
• 401(K) Company Matching Contributions
• Paid Vacation/PTO
• Flexible Spending Account
• Health Spending Account - Employer Contribution
• Life Insurance - Employer Paid