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Med Spa Manager

13 hours ago

Rochester, Michigan, United States Pro Active IV Full time

Join Our Team

Rochester Laser Center is seeking an experienced, motivated Spa Manager to lead our growing medical aesthetics practice. If you have management experience, a passion for beauty and wellness, and thrive in a client-focused environment, this is an exciting opportunity to join one of Michigan's premier medical spas.

As a SkinCeuticals flagship location offering advanced aesthetic and laser treatments, RLC is committed to delivering exceptional patient care, elevated service, and a supportive team culture. We are looking for a leader who shares these values and can drive operational and financial success.

Position Summary

The Spa Manager oversees the day-to-day operations, performance, and guest experience at Rochester Laser Center. Responsibilities include staff leadership, sales and growth, scheduling, inventory management, social media coordination, payroll management, treatment flow management, and ensuring a luxury and seamless client experience.

Primary Responsibilities

  • Provide outstanding guest service and ensure high patient satisfaction
  • Lead, train, schedule, and support spa staff
  • Drive revenue across treatments, memberships, and retail sales
  • Oversee payroll coordination and inventory management
  • Manage daily operations, workflow, and patient scheduling
  • Maintain safety, professionalism, and HIPAA compliance
  • Lead monthly staff meetings and performance reviews alongside the owner and lead aesthetician
  • Track KPIs and support continuous improvement initiatives
  • Support marketing, special events, and promotional programming
  • Collaborate with the clinical team and the medical director

Essential Behavioral Characteristics

  • Confident and assertive leader with a strong professional presence
  • Sets, communicates, and consistently maintains professional boundaries
  • Comfortable leading difficult conversations with clarity and professionalism
  • Holds team members accountable while fostering a respectful, fair, and supportive environment
  • Enthusiastic and energetic, with a positive, motivating attitude
  • Outgoing and personable with both clients and staff
  • Honest, fair, and integrity-driven in all decision-making
  • Direct, transparent communicator
  • Detail-oriented and organized
  • Professional and composed under pressure

Essential Skills

  • Highly organized and responsive
  • Adaptable and flexible in a fast-paced environment
  • Strong communication and interpersonal skills
  • Excellent time management and multitasking ability

Qualifications

  • Experience in spa, medical spa, or aesthetic practice management highly preferred
  • Strong understanding of laser services, skincare, and aesthetic treatments (preferred)
  • Excellent customer service orientation
  • Strong conflict-management and problem-solving skills
  • Ability to support and meet sales goals
  • Knowledge of skincare and aesthetic brands such as SkinCeuticals (preferred)

Physical Requirements

  • Standing for extended periods of time if needed
  • Ability to lift at least 30 pounds
  • Ability to manage high-volume days with professionalism

Compensation & Work Environment

  • Salary: $50,000 - $65,000 per year depending on experience
  • Bonus Structure: Performance-based
  • Environment: Medical spa setting with supportive clinical staff
  • Perks: Discounts on treatments and skincare products

Pay: $50, $65,000.00 per year

Benefits:

  • Employee discount
  • Flexible schedule

Work Location: In person