Account Services Representative Associate

1 week ago

Valley Park, Missouri, United States Allianz Insurance Full time $40,000 - $60,000 per year

Hiring Manager: Katusa Stellrecht

Recruiter:  Rachel Steele ) | Please email me directly if you have applied for this position with a current copy of your resume

Pay band: 2

Employee Referral Information:

Employee Referrals should be sent via E-mail to the recruiter who is responsible for filling the position. Make sure to include the job title, job code and the referral's resume. Referrals must be position-specific or no referral award will be given.

Internal Background Check Information:

Allianz Life requires a criminal background check and credit check on employees applying for a position requiring securities registrations, officer level and above positions, and positions included in the Allianz Group Fit and Proper Policy.

You will manage customer service requests and inquiries by applying knowledge of Allianz's business, products, customers, and operations. You will influence our results by establishing customer relationships; ensure a high degree of productivity and quality; including recommending process improvements and increasing digital adoption. You will follow established guidelines and procedures while meeting/exceeding all benchmarks. You will report to the Operations Manager

What you do:

  • Respond to and process customer service requests and inquiries by applying foundational department knowledge of business, products and customers. Follow established standards while meeting quality and service levels.
  • Develop customer relationships by demonstrating effective communications and interactions resulting in a positive impact to the business. Influence our results by providing proactive customer service, education and communication. Provide customized service and take ownership. Ensure that distribution partners are aware of operational processes and changes.
  • Coordinate and assist with team and department projects including participating in implementing process improvement idea. Participate in special assignments to meet our needs.
  • Identify business process and procedure improvements and assist with implementation.
  • Utilization of artificial intelligence tools and resources (e.g. generative AI).

What you bring:

  • 2 or more years experience required: Allianz Operations, Insurance or Financial Industry, in multiple customer service focused areas
  • Two year degree required or equivalent work experience
  • You must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future. This includes holders of H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas.

80837 | Operations | Entry Level | Non-Executive | Allianz US Life | Full-Time | Permanent

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