Help Desk Technician

5 days ago

Albany, New York, United States Upstate Services Group Full time $60,000 - $90,000 per year

About Us

Upstate Services Group is a growing Skilled Nursing company committed to delivering outstanding service and support to our clients. We are looking for a motivated and customer-focused Help Desk Technician to join our IT support team.

Responsibilities

  • Provide first-level technical support via phone, email, and onsite
  • Troubleshoot hardware, software, and network issues for employees.
  • Install, configure, and maintain computer systems, applications, and peripherals.
  • Document and track support requests through the Helpdesk system.
  • Escalate complex issues to higher-level support when necessary.
  • Assist with onboarding of new employees, including account setup and equipment preparation.
  • Maintain up-to-date knowledge of company systems, policies, and procedures.

Qualifications

  • 3+ years of experience in a help desk or IT support role (preferred).
  • Strong knowledge of Windows 10 and 11 operating systems.
  • Familiarity with Microsoft 365, networking basics, and remote support tools.
  • Excellent problem-solving skills with attention to detail.
  • Strong communication and customer service skills.
  • Ability to work independently as well as part of a team.
  • CompTIA A+ or other IT certifications are a plus.
  • Knowledge of PBX systems are a plus
  • Knowledge of virtualization systems are a plus

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional growth and certification support

  • IT Help Desk Coordinator

    5 days ago

    Albany, New York, United States StoredTech Full time $40,000 - $80,000 per year

    Position Summary:As a Help Desk Coordinator at StoredTech, you'll play a critical role in facilitating the smooth operation of our technical support services. This position offers an opportunity for growth and development within the IT support field, ideal for individuals passionate about technology and eager to embark on a career path in computer...

  • IT Service Desk Support 1

    3 days ago

    Albany, New York, United States Repeat Business Systems, Inc. Full time $40,000 - $70,000 per year

    IT Engineer Position Description: Service DeskSupport Specialist IDepartment: Managed Services / Service DeskReports To:Location: Albany N.Y.FLSA Status: Non-ExemptJob Type: Full-TimePosition DescriptionLevel 1 technicians are typically the first to field support calls or requests. Duties encompass problem reception and documentation, basic troubleshooting,...

  • Network/System Technician/Engineer Series

    1 day ago

    Albany, New York, United States State of New York - Court Administration, Office of Full time $64,971 - $110,853 per year

    The duties that the incumbent of the vacancy will be expected to perform. Duties Description ASSIGNMENT: The Wide Area Networking (WAN) Engineer will be responsible for designing, implementing, and maintaining a comprehensive statewide data, voice, and video network, including the evaluation, purchase, installation, management, documentation, and...

  • Network System Engineer

    3 days ago

    Albany, New York, United States NYS Unified Court System Full time $64,771 - $110,853 per year

    The Wide Area Networking (WAN) Engineer will be responsible for designing, implementing, and maintaining a comprehensive statewide data, voice, and video network, including the evaluation, purchase, installation, management, documentation, and troubleshooting of network systems. This position requires expertise in fiber and copper cabling, network routing...

  • Service Technician

    1 day ago

    Albany, New York, United States Pamal Broadcasting Full time $40,000 - $60,000 per year

    Join the Drive Toward Excellence — Become a Service Technician at NissanDestination Nissan, is looking for passionate, skilled, and driven Service Technicians to join our dynamic team. Are you ready to shift your career into high gear?What You'll Do:Diagnose and repair Nissan vehicles with speed, accuracy, and integrity.Perform routine maintenance services...

  • Principal Engineering Technician

    5 days ago

    Albany, New York, United States State of New York - Transportation, Department of Full time

    The duties that the incumbent of the vacancy will be expected to perform. Duties Description As a Principal Engineering Technician (PET) in the Traffic Monitoring Section, the candidate will work under a higher-level supervisor.Duties may include, but are not limited to: • Receiving contractor and field staff phone calls and other correspondence for...

  • Information Technology Specialist 2

    5 days ago

    Albany, New York, United States State of New York - Information Technology Services, Office of Full time

    The duties that the incumbent of the vacancy will be expected to perform. Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18,...

  • Information Technology Specialist 2

    5 days ago

    Albany, New York, United States NYS Office of Information Technology Services Full time

    DescriptionDuties DescriptionITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18, will be assigned to the Information Management Support Group that...

  • Engineering Technician Trainee/Senior Engineering Technician

    3 days ago

    Albany, New York, United States NYS Department of Transportation Full time $40,000 - $60,000 per year

    Duties DescriptionThe incumbents for these positions assist field and office engineering and higher-level engineering technician staff by performing technical duties in support of engineers or engineering programs. The position may also be within one of the Design Support Groups (Design Traffic Engineering Unit, Bridge Safety Assurance Section, Utilities...

  • Computer Support Specialists

    20 hours ago

    Albany, New York, United States Penda Aiken, Inc. Full time $45,000 - $65,000 per year

    Help Desk and Security Incident SupportBasic DutiesProvide first-level support for Help Desk and security incidents.Answer incoming calls and email messages directed to the Help Desk.Accurately document all issues and requests during the initial contact.Analyze user issues and questions, using system knowledge and knowledge base resources to identify...