Compliance Operations

1 week ago

Saint George, Utah, United States eXp Realty® Full time
We are one of the work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the United States.    Who is eXp?  Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.   Come join us at eXp Realty – a 8x Glassdoor Best Places to Work organization  What you will do:  The Compliance Operations & Communications Specialist ensures consistent, high-quality delivery of agent compliance support across eXp's systems and communication channels. This role manages inbound requests from agents and internal teams, triaging, routing, and responding with clarity, accuracy, and timeliness. They uphold professionalism in communication, support daily operations and reporting, and help improve workflows and automations with a strong focus on AI to reduce manual work and increase efficiency. As a hands-on member of a high-trust, high-performance compliance education team, the Specialist owns their responsibilities, supports coordination and logistics, and maintains excellence across administrative, technical, and communication functions. They also assist with content delivery and training in Slack, eXp Community, and eXp World. The ideal candidate is dependable, adaptable, and detail-oriented, thriving in a fast-paced environment and taking pride in keeping the team running smoothly behind the scenes. Agent Inquiry & Intake Operations
  • Manage daily intake of agent and internal team inquiries, ensuring all requests are triaged, tracked, and resolved in accordance with established service standards.
  • Develop and maintain automation and tagging systems for inbox triage and reporting (via Google Workspace, Coda, or AI tools).
  • Assist in developing and maintaining template responses and knowledge-base macros in alignment with established communication standards and guidance from management.
  • Monitor and analyze inquiry trends and response metrics, preparing summaries and dashboards for leadership reporting.
  • Identify recurring issues or themes and coordinate with Compliance Education and Enforcement for proactive communication or training responses.
Communications & Content Support
  • Partner with the Vice President of Global Compliance Development and Compliance Education Manager to share timely compliance updates and educational content across internal channels, including Slack, eXp Community, and internal newsletters.
  • Support agent and staff self-service by responding resourcefully in Slack and other channels, guiding users to accurate information rather than copying standard replies.
  • Assist with live and recorded compliance events by coordinating logistics, moderating sessions, and providing A/V and streaming support as needed.
Reporting, Data & Automation
  • Support departmental reporting and KPI tracking aligned with Agent Compliance OKRs, including inbox performance, engagement, and education metrics.
  • Maintain and update Coda dashboards, summaries, and automated reports for regular reviews and leadership visibility.
  • Identify and support automation opportunities in workflows, data collection, and reporting to improve efficiency and reduce manual work.
eXp World Presence
  • Maintain a consistent presence in eXp World to assist agents and provide responsive, people-focused compliance support in a virtual setting.
  • Keep the Self-Service and Resource areas updated with the latest links, FAQs, and policy documents.
  • Support logistics for live sessions or recorded broadcasts of compliance training.
Team Operations & Administrative Support
  • Record meeting minutes, document action items, and track progress in Coda or shared drives.
  • Maintain updated department OKR tracking documents and assist in drafting progress summaries.
  • Help manage version control and accessibility of compliance-related resources (forms, guides, policy updates).
  • Assist with internal coordination across Compliance Education, Enforcement, Legal, and Broker Operations.
How you will grab our attention:
  • Bachelor's degree or equivalent experience, with 1–3 years in compliance operations, communications, or administrative/project management.
  • Familiarity with the real estate industry preferred; active license a plus.
  • Demonstrated ability to learn and apply AI tools to streamline operations, reporting, and communication processes
  • Proficient with tools like Google Workspace, Slack, Coda, and Canva; experience with dashboards, reporting, or automation tools (e.g., Zapier, Google Apps Script, AI systems) is a strong plus.
  • Excellent written and verbal communication skills with strong organization, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
  • Dependable, proactive, and adaptable; eager to learn and apply new technologies that improve efficiency and clarity.
If you think you'd make a great match for this position but don't meet all the requirements, we would still encourage you to apply  What eXp Realty Provides:
  • Work-from-anywhere environment
  • Flexible PTO for salaried employees
  • 401k with 4% match (immediate vesting)
  • Robust Medical, Dental, & Vision benefits
  • Company provided equipment
  • Monthly Technology Stipend
  • FSA & HSA with employer contributions
  • Stock option grant
  • Health & Wellness incentives
  • 100% Paid Parental Leave

EEO Statement:  We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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