Product Manager

This position owns the retail customer-facing product category including all photo kiosks solutions and retail ID photography systems. This position will drive and manage the life cycle for development and deliver end-user focused, profitable products. The role emphasizes product management, project management, and business operations in addition to product definition and technical product development.

Duties and Responsibilities

• Oversee the full functionality and performance of photo fulfillment systems used in retail settings.
• Manage the complete product lifecycle, including vision, strategy, roadmaps, requirements, development, deployment, sustainment, and end-of-life.
• Serve as the central point of communication for product issues, collaborating with sales, marketing, engineering, configuration management, information development, quality assurance, and customer support teams.
• Build a deep understanding of retail customers, end users, and competitors to ensure the success and longevity of new and evolving products.
• Define and deliver software requirements, with clear prioritization of features, use cases, and workflows.
• Develop and manage tailored solutions for retailers and market segments, including hardware components, configurations, and both internal and third-party solutions.
• Lead customer integration, field trials and product rollouts; including on-site participation when needed.
• Assume project management duties as necessary to maintain project schedules and communicate schedules to Marketing and Sales
• Conduct training for marketing, sales and technical support
• Travel as required for tradeshows and customer facing activities
• Ensure that DNP remains innovative and customer focused

Qualifications

Required:

• 5+ years prior Product Management work experience
• Strong technical background; must be eager to dig into the details and have a comprehensive understanding of software and hardware internals
• Effective cross-organizational leader and team player
• Self-directed and motivated
• Ability to manage multiple new projects while managing sustainment issues on existing products
• Excellent written and verbal communication and facilitation skills across functions and groups
• Ability to deal with ambiguity and learn on the fly – a strong "can-do" attitude
• Position is located in Concord, NC

Desired:

• Technical and business education preferred (Bachelors in a technical field plus an MBA is ideal)
• Experience in Agile software development process
• Experience with digital imaging product technology, photo, print and/or color management

Physical Demands

• Must be able to sit/stand for 8 hours
• The ability to use arms/hands/fingers to feel and reach
• Must be able to hear and talk to communicate with internal/external customers
• Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Safety Requirements

Ability to wear required PPE if in any manufacturing area.

The hiring range for this position is $90,000 to $110,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.

DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives—backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at

DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.