Management Supervisor, Lottery Solutions – Client Experience

We're looking for a dynamic Management Supervisor to join our growing Lottery Solutions team within the Digital group. In this role, you'll lead key client relationships, guiding strategy and execution across multiple digital programs that connect technology, marketing and measurable results.

You'll partner closely with strategists, architects and development leads to deliver high-impact web and mobile initiatives while ensuring a seamless client experience. This role is ideal for someone who thrives at the intersection of client partnership, digital strategy and team leadership – and who's excited by the opportunity to shape and grow a category-defining practice.

• Lead day-to-day and strategic oversight for multiple lottery client accounts, ensuring digital programs align with business goals and agency standards.
• Serve as the senior point of contact and trusted adviser for client executives, translating objectives into actionable strategies and solutions.
• Collaborate with cross-functional teams—strategy, UX, development, and creative—to deliver web, mobile, and marketing technology projects that perform.
• Manage scopes, budgets, timelines, and deliverables, balancing client value and agency profitability.
• Build, coach, and mentor a high-performing account team; provide clear direction, feedback, and career growth opportunities.
• Identify and pursue opportunities for innovation and partnership across accounts.
• Gather and translate client requirements into clear business and functional insights for internal teams.
• Present agency ideas and work with professionalism, clarity, and enthusiasm.
• Support new business conversations and early prospect engagements in partnership with the Lottery Solutions leadership team.
• Ensure exceptional quality, communication, and accountability throughout all stages of client work.

• 8+ years of experience managing client accounts delivering digital or web-based solutions, ideally in an agency or marketing environment.
• Proven success leading multiple accounts with combined budgets of $3M or more.
• Strong understanding of digital strategy, marketing technology, and integrated program management.
• Demonstrated ability to build and sustain long-term client relationships based on trust, clarity, and measurable value.
• Excellent communication and presentation skills, including experience engaging with executive-level stakeholders.
• Analytical and critical thinking skills with a proactive, solution-oriented mindset.
• Experience mentoring and developing account or project management talent.
• Highly organized and adaptable—comfortable managing competing priorities in a fast-paced environment.
• Experience in the lottery, gaming, or regulated industries is a strong plus.

• Long-Term Partnerships: Our clients stay with us for more than 12 years, a reflection of trust and collaboration.
• Award-Winning Work: Be part of campaigns recognized for creativity, strategy and results.
• Flexibility and Balance: Hybrid schedules and flexible hours support your life and your best work.
• Inclusive Culture: Our workplace values every perspective and creates space for all voices.
• Growth and Learning: Experience opportunities for professional and personal development through ongoing learning programs.

• Time Off: Flexible policy; most teammates enjoy 4-6 weeks annually
• Family Support: 12 weeks of fully paid parental leave
• Health & Wellness: Comprehensive medical, dental and vision coverage, plus telemedicine, behavioral health and access to the Calm app
• Lifestyle Perks: Wellness and creative stipends, phone plan support, and partner discounts
• Financial Benefits: 401(k) with company contributions, student-loan paydown and college-savings options

At Marcus Thomas, our values shape how we work with each other and with our clients.

• Accountable: You do what you say you will do.
• Critical Thinker: You seek better ways of doing things.
• Process-Driven: You follow and improve the systems that help us deliver.
• Community-Minded: You value inclusion, cultural awareness, and different perspectives.
• Collaborative: You communicate, listen, and support your teammates.
• Human-Centric: You prioritize people and purpose in every decision.
• Curious: You're eager to learn and explore new ideas.

To support fairness and consistency, we use AI tools to assist with parts of the process. Résumés may be reviewed initially with an AI assistant that compares experience and skills to the job description and highlights potential matches for our recruiting team. Candidates can choose to opt out of AI résumé screening when applying.

We also use AI to record and transcribe interviews to promote accuracy and equity. Transcripts may be reviewed by HR to confirm that all candidates are treated respectfully and evaluated fairly. Candidates can opt out of this transcription feature at any stage.

While AI helps us stay organized and consistent, every decision to move a candidate forward is made by real people. Our recruiting and hiring teams remain hands-on throughout the process and use AI only as a tool, not as a decision-maker for how to find talent.

At Marcus Thomas, we believe diversity is a strength and that great ideas come from different perspectives. We're committed to creating opportunities for talented individuals who have been historically underrepresented in our industry and to fostering an inclusive culture where everyone can grow, thrive and do their best work.

We encourage women, people of color, LGBTQIA+ individuals, immigrants, people of all religions and nationalities, and people with disabilities to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability.