Mobile Service Router

What to ExpectTesla Motors is seeking an accomplished Mobile Service Router dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and employees. The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.What You'll DoCoordinate repairs for new and used vehicles, ensuring compliance with warranty guidelines and specificationsRespond to roadside requests and assess technical issues to determine if resolution can be achieved remotely, over the phone, or requires technician interventionCommunicate with customers via text, calls, email, and internal channels for service updates, scheduling, payment processing, and addressing inquiriesSchedule customers within hour block windows, optimizing throughput and routing for mobile service techniciansCollaborate with service leadership to plan for PTO, vehicle maintenance, and adjustments, striving to meet or exceed customer demandUtilize reporting metrics to guide procedural enhancements, elevating the overall customer experienceProficiency in the Microsoft Suite, Tesla programs, and reporting metricsWhat You'll BringCustomer-facing experience, ideally in a technical or automotive setting, demonstrating a commitment to excellent serviceProficiency in parts processes, warranty knowledge, and the ability to articulate technical information in a customer-friendly manner, both verbally and in writingEnthusiastically seeks understanding of automotive techniques related to vehicle repair and servicingPositive, adaptable, and open to learning about changes in the personal transportation industry, as well as Tesla products and servicesStrong organizational skills, with the ability to handle multiple priorities, meet deadlines, and thrive in a fast-paced environmentExcellent verbal and written communication skills, including the ability to address difficult conversations and customer conflictsValid driver's license required, ability to work flexible hours, including evenings, weekends, and holidays, and willingness to obtain state licensing where applicableCompensation and BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation$ $35.34/hour + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.