Senior Product Manager

17 hours ago

Raleigh, North Carolina, United States First Citizens Bank Full time

Overview
This is a remote role that may only be hired in North Carolina.

This position is aligned to our Direct Bank Digital organization, and leads strategic planning for the accelerated profitability and growth of business products. Manages innovative and profitable products based on customer engagement, quantitative analysis, and market trends. Coordinates all functions of development from conception to implementation. Implements enhancements, monitors customer experience, and ensures compliance with best practices. May provide leadership for the work group through knowledge in the area of specialization.

The Senior Product Manager will lead digital transformation and digital solutions initiatives for the Enterprise Digital organization. While this person will not have direct reports, we are looking for strong leadership skills to drive these initiatives.

Responsibilities

  • Development - Assists in all stages of business product development, with a focus on increasing growth and profitability for existing products, and creating new products with a substantial market impact. This includes but is not limited to planning & design, compiling resources, execution, and monitoring product launch. Tracks and reports progress to appropriate parties.
  • Product Management - Ensures products are developed and managed with a coordinated strategy. Collaborates with both internal and external parties to implement enhancements and monitor workflow. Develops and implements process enhancements as necessary to improve efficiencies. Handles complex and escalated product issues.
  • Market Analysis - Maintains competitive and ongoing knowledge of market changes. Conducts advanced analysis of trends including changing regulations, competitor options, and evolving customer needs. Implements changes based on analysis results to increase profitability and product appeal. May attend industry conferences or participate in sales activities to gauge market trends.
  • Customer Engagement - Manages customer experience through all stages of a product. Develops and leads strategies to ensure customer satisfaction and acquisition. May provide guidance to less experienced associates on customer engagement methods and techniques.

Qualifications
Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management

Preferred Experience

  • 10+ years of experience in digital transformation within a banking/fianancial environment
  • Knowledge of digital banking tools
  • Documents management
  • Promotions/Offers management
  • Experience overhauling legacy systems
  • Strong communication and cross-collaboration skills
  • Technical acumen

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found

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