Clinic Receptionist

Clinic Receptionist - Access and Engagement Coordinator

Part-time benefits package

Retirement

Sick-Time

About Fjord Counseling LLC

Fjord Counseling is a warm, collaborative, and mission-driven outpatient mental health clinic in Eugene, Oregon. We are a team of dedicated professionals committed to creating a trauma-informed, inclusive space where healing, reflection, and meaningful connection can take place.

Our vision is to offer a place of refuge, where every person is welcomed, seen, and valued exactly as they are. We honor and celebrate diversity, inclusion, curiosity, compassion, and excellence in all we do. These values guide our interactions with clients, our community partners, and one another.

We believe that a healthy, supported team is essential to providing exceptional care. Fjord Counseling is intentional about cultivating a workplace where staff feel connected, empowered, and encouraged to grow. We invest in wellbeing, professional development, and work-life balance because thriving employees create thriving client experiences.

If you are looking for a workplace where your strengths are valued, your growth is supported, and your contributions truly matter, we invite you to apply.

We are currently hiring for a part-time Access and Engagement Coordinator to join our front-office team. This role is essential in helping clients access services, feel welcomed, and stay connected to care.

Key Responsibilities:

Client and Visitor Support:

• Greet clients, visitors, and staff with warmth, professionalism, and confidentiality.
• Ensure client confidentiality per HIPAA and 42 CFR Part 2 regulations.
• Provide directions and general information about Fjord Counseling services.
• Communicate promptly with clinical staff when clients cancel or need rescheduling.

Scheduling and Communication:

• Manage incoming calls, voicemails, and emails; triage and route messages appropriately.
• Support scheduling of appointments, cancellations, and reschedules within the electronic health record (EHR) system.
• Coordinate with the Clinic Administrator on provider schedules and coverage.

Administrative Operations:

• Support intake processing by verifying insurance benefits, obtaining authorizations, and entering client data accurately into the EHR.
• Assist with scanning, filing, and document management in compliance with clinic policy and OHA documentation standards.
• Maintain clinic cleanliness, organization, and a trauma-informed, inclusive environment.
• Prepare and distribute mail, faxes, and deliveries.
• Help clients complete intake paperwork and troubleshoot barriers to onboarding.
• Help maintain the new client waiting list in collaboration with the Clinic Administrator.
• Monitor and restock clinic supplies, ensure shared spaces are tidy and welcoming, and support daily clinic flow and cleanliness.
• Participate in outreach activities and support relationship building with community-based providers and social service agencies.

Compliance and Confidentiality:

• Adhere to all Fjord Counseling policies, including HIPAA, 42 CFR Part 2, OAR standards, and COA administrative requirements.
• Immediately report incidents, safety concerns, or potential breaches of confidentiality according to the Incident Reporting Policy.
• Participate in required training related to confidentiality, safety, cultural competency, and trauma-informed care.

Equity and Professional Culture:

• Demonstrate awareness and respect for cultural, socioeconomic, gender, and identity diversity among clients and staff.
• Contribute to a workplace culture that is collaborative, kind, and aligned with Fjord Counseling's values of compassion, accountability, and growth.
• Engage in ongoing learning around equity, inclusion, and trauma-informed service delivery.

Qualifications

Required:

• High school diploma or GED.
• Minimum one year of administrative, reception, or customer service experience in a professional setting within behavioral health or a related field (i.e. medical/dental)
• Demonstrated ability to manage confidential information responsibly.
• Proficiency with Microsoft Office and comfort learning electronic health record (EHR) systems.
• Strong interpersonal, organizational, and communication skills.
• Commitment to equity, inclusion, and trauma-informed practice.

Preferred:

• Experience working in a healthcare or behavioral health setting.
• Familiarity with insurance verification, billing processes, or EHRs (e.g., SimplePractice).
• Bilingual (English/Spanish or English/ASL) strongly preferred.

Working Conditions

• Office environment with regular client and staff interaction.
• Scheduled shift of approximately 5 hours per day (8:30 a.m.–2:00 p.m.) Monday, Wednesday, Thursday and (11:30 p.m. – 5:00 p.m.) Tuesday and Friday.
• Occasional extended hours for staff meetings or training may occur with notice.

Physical Requirements

• Ability to sit, stand, and move within the office environment for extended periods.
• Use of computer, telephone, and standard office equipment required.
• Must be able to lift and carry up to 25 lbs occasionally (e.g., supplies, packages).

Compensation and Benefits

• Hourly Range: $20.00 – $23.00 per hour, DOE.
• Part-time benefits package, retirement contributions, and sick time.
• Opportunity for growth and involvement in community-based and equity-focused behavioral health care.

Fjord Counseling LLC is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fjord Counseling LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Part-time

Pay: $ $23.00 per hour

Benefits:

• 401(k)
• Professional development assistance

People with a criminal record are encouraged to apply

Work Location: In person