Front Desk Specialist

1 week ago

CarmelbytheSea CA, United States Hyatt Vacation Ownership Full time

Our Hyatt Vacation Club at Highlands Inn property in Carmel, CA, is looking for a Front Desk Specialist for our Sales Gallery to join our team

Pay: $23.50/hour

Schedule: 8:30am - 5:00pm, full-time/5 days per week, must be open to work weekends

POSITION SUMMARY

  • Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
  • Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
  • Assign guests to proper Sales Executive and track and update reports regarding line rotation.
  • Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system.
  • Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items.
  • Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels.
  • Ensure all package and direct tour leads are reconciled in computer system.
  • Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field.
  • Contact preview package customer via telephone.
  • Confirm arrival dates and to create clear expectations of preview package and site visit to include sales presentation time and location and accommodations.
  • Provide personal planning services including offers to arrange dining reservations, golf tee times, and activities.
  • Cross reference information and reservations in multiple computer systems to ensure customer needs are met.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
  • Perform other reasonable job duties as requested.

We are committed to providing associates with affordable health and life benefits plans including but not limited to:

  • Medical (FSA available)
  • Dental
  • Vision
  • Paid Time Off
  • Travel Discount
  • Tuition Reimbursement
  • 401K Retirement Saving
  • Life Insurance & Short and Long Term Disability
  • Employee Assistance Program

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Pay: $23.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Ability to Commute:

  • Carmel-by-the-Sea, CA Required)

Work Location: In person

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