Customer Service Representative

3 days ago

Lyndhurst, New Jersey, United States B&C Industries Full time

Company Description:

B&C Industries is a packaging distribution company with over 25 years of experience in the industry. We offer a diverse line of products and have the largest inventory stock in the tri-state area. Our trained packaging specialists provide exceptional service to our customers.

Key Responsibilities:

  • Respond to customer inquiries via phone or email in a timely and professional manner.
  • Troubleshoot and resolve customer complaints and issues.
  • Document customer interactions, track issues, and ensure follow-up where necessary.
  • Collaborate with other teams to ensure customer satisfaction and issue resolution.
  • Process orders, returns, and exchanges as needed.

Qualifications:

  • Excellent communication skills, with competent writing skills
  • Strong organizational skills
  • Outstanding written and oral communication skills.
  • Proactive mindset and the ability to identify gaps and take initiative.

Why Join Us:

  • Opportunity to be part of a dynamic and growing company in the packaging supply industry.
  • Collaborative and supportive work environment that values innovation and initiative.
  • Competitive compensation package and opportunities for professional development and growth.

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