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Cobrand Acquisitions and Onboarding Product Manager

2 weeks ago

Wilmington, Delaware, United States JPMorgan Chase Full time

As the Cobrand Acquisitions and Onboarding Product Manager within the Cobrand Cards organization of Card Services, a key business within Chase's Consumer & Community Banking group, you will collaborate with internal and external partners to deliver innovative, secure, and streamlined user experiences, leveraging technical expertise in APIs and data integration.

Job responsibilities:

  • Strategy & Execution: Develop and execute strategies for digital card acquisition and onboarding, focusing on both incremental improvements and transformational initiatives.
  • Technical Delivery: Lead the design and delivery of API-based solutions and data integrations to support seamless customer onboarding and acquisition experiences.
  • Partner Collaboration: Work closely with Cobrand Partners, technology teams, and third-party vendors to understand needs, define requirements, and deliver optimized digital journeys.
  • User Experience Optimization: Evaluate and enhance partner digital journeys to maximize card acquisitions and streamline onboarding, ensuring minimal friction and high conversion.
  • Stakeholder Management: Build strong relationships across the organization and with external partners, influencing product roadmaps and ensuring Cobrand Card considerations are prioritized.
  • Project Management: Navigate complex organizations, manage dependencies, and create networks to accomplish critical objectives.
  • Metrics & Analytics: Define and track KPIs for acquisition and onboarding features, leveraging data analytics to inform product decisions and measure success.
  • Agile Leadership: Lead refinement sessions, write user stories, and participate in Agile scrum events (Discovery, Refinement, Standups, Sprint Planning, Reviews, Retrospectives).
  • Customer Research: Sponsor and define customer research to validate engagement hypotheses and support product discovery.
  • Production Oversight: Escalate and prioritize production defects, participate in triage, and oversee mitigation and remediation efforts.

Required qualifications, capabilities, and skills: 

  • 5+ Years Technical Background: in financial services, digital platforms, and/or software development, with a strong focus on API delivery and data integration.
  • 1+ Years API & Data Expertise:  working with and documenting requirements for APIs and diverse database technologies (SQL, Oracle, Cassandra, etc.).
  • Digital Product Experience: Background in digital user experiences, product management, and business cases for financial service products.
  • Product Discovery: Positions key questions for feasibility study and consumer research
  • Agile Methodology: Strong understanding of Agile practices and experience leading initiatives from Discovery to Delivery, including building roadmaps at a feature and strategic level. 
  • Jira and Jira Align: Experience creating epics and stories to communicate and manage business and technical requirements, and appropriately parse work for delivery
  • Partner & Vendor Management: Familiarity working with vendors, third-party partnerships, and cross-functional teams.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to influence decisions and present complex technical concepts to non-technical stakeholders.
  • Self-Starter: Highly motivated, collaborative, and able to thrive in a fast-paced, results-driven environment.

Preferred qualifications, capabilities, and skills: 

  • Collaborative and relationship-oriented, able to build trust across teams and with partners.
  • Technically adept, with hands-on experience in API design, delivery, and data management.
  • Strong communicator, able to translate technical requirements into actionable business solutions.
  • Results-driven, with a passion for optimizing digital user experiences and driving card acquisitions.
  • Proactive problem solver, comfortable initiating action and navigating ambiguity.
  • Proficient in JIRA; familiarity with Visio, PowerPoint, and Excel preferred.