Documentation Specialist

What We Do
KinderSystems ) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Built and supported by industry experts, KinderSystems envisions a world where all families, no matter their income level, have access to high quality child care. Hundreds of agencies in the publicly funded child care sector use KinderSystems applications via the cloud or mobile devices to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve.

We are looking for a Documentation Specialist to assist the department with creating and managing internal documentation, primarily focusing on documentation to train employees and end users on our software. Secondary responsibilities include reviewing calls, creating knowledge assessments, maintaining a decision tree database, and performing internal training.

What you'll do:

• Content Creation & Publishing: Write, edit, and review technical materials (online manuals, Zingtree, technical overviews, and videos). This includes ensuring all information is correct and thorough, and overseeing the layout and formatting for publication.
• Collaboration: Partner with project managers, developers, other staff to gather information, establish content strategies, and create and/or maintain documentation and training materials.
• Instructional Design: Develop or select training aids, including multimedia visual aids, and other learning materials.
• Internal Documentation Management: Organize and maintain internal documents and folders to ensure accessibility and up-to-date status.
• Technical Knowledge Acquisition: Gain in-depth knowledge of KinderSystems' products to accurately document new features and updates.

Who You Are

• Strong interpersonal, writing, and verbal communications skills (technical writing skills are preferred)
• Experience working in a support center, preferably SaaS, where you are constantly multi-tasking and using multiple systems
• Excellent critical thinking and troubleshooting skills, and the ability to continue to work the problem until you find a resolution
• Experience within the childcare industry, preferable experience within a subsidized childcare program. Experience with KinderSystems software is a huge plus
• Experience with Microsoft Word, Outlook, and Excel is required
• Fluent Spanish speaking skills are a plus, but not required
• Experience using multi-authoring tools like MadCap and Flare is a plus
• Ability to work well with others, manage resources wisely, and effectively communicate with individuals.

What We Offer

• The ability to work from anywhere in the United States, this position is primarily remote with travel required once per year, or as needed.
• The hourly rate is $22-$25 per hour
• Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date
• 401(k) retirement plan, with company match
• Paid company holidays and generous PTO
• Friendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the childcare industry for all families.

KinderSystems actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.