AI Program Manager

5 days ago

San Francisco, California, United States BCforward Full time $200,000 - $250,000 per year

We're seeking an experienced Program Manager to lead enterprise-wide AI initiatives within our Office of AI. This role will drive the adoption, governance, and strategic deployment of AI tools including Microsoft Copilot, ChatGPT Enterprise, Claude, and other emerging AI technologies across the organization.

ABOUT THE ROLE:

The AI Program Manager will orchestrate complex, cross-functional AI rollouts from strategy through execution, managing stakeholder expectations across all organizational levels. You'll be responsible for phased deployment strategies, license provisioning coordination, change management, training program development, and measuring AI adoption impact. This role requires balancing technical understanding with business acumen to transform how our organization leverages AI capabilities.

KEY RESPONSIBILITIES:

Lead end-to-end program management for enterprise AI tool deployments (Copilot, ChatGPT, Claude, custom GPTs, etc.) Design and execute rollout strategies including pilot programs, phased scaling, and organizational change management Coordinate with external partners (Microsoft, OpenAI, Anthropic, implementation vendors) and internal stakeholders Develop comprehensive project plans covering scope, timelines, milestones, training requirements, and success metrics Manage license provisioning, distribution group coordination, and technical deployment logistics Build and maintain governance frameworks, compliance protocols, and risk mitigation strategies for AI usage Create and deliver executive-level communications, training materials, and adoption resources Drive cross-functional collaboration across IT, Finance, Legal, Privacy, HR, and business units Track program health through KPIs, utilization metrics, and stakeholder feedback Facilitate workshops, office hours, and champion programs to accelerate AI literacy and adoption Manage vendor relationships, SOWs, and budget allocation across AI initiatives

REQUIRED/PREFERRED SKILLS & EXPERIENCE:

10+ years of program management experience leading complex, enterprise-wide technology initiatives Direct experience with AI tools deployment (Microsoft Copilot, ChatGPT Enterprise, Claude, or similar platforms) Proven ability to manage large-scale rollouts involving thousands of users and multiple stakeholder groups Strong understanding of AI governance, compliance considerations, and responsible AI principles Exceptional stakeholder management skills across technical and non-technical audiences Experience with change management methodologies and driving organizational adoption Skilled in developing project plans, managing dependencies, and mitigating risks Proficient with project management tools (JIRA, Smartsheet, Microsoft Project, etc.) Strong communication skills with ability to craft messaging for various audiences Experience working with agile methodologies and cross-functional teams Ability to operate autonomously in ambiguous environments while maintaining strategic alignment Background coordinating with external vendors and managing partner relationships

Experience building Custom GPTs, prompt engineering, or AI solution development Knowledge of SCIM provisioning, identity management, and enterprise software deployment Familiarity with AI safety, privacy considerations, and enterprise compliance requirements Background in technical enablement, training program development, or learning & development PMP, Scrum Master, or similar project management.

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