Customer Support Specialist

2 days ago

Cleveland, Ohio, United States Great Day Improvements Full time
Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $16.00 to $20.00 per hour

Responsibilities
  • Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
  • Make outbound calls to customers to provide updates on installation and service status
  • Schedule warranty appointments for the Service Department
  • Enter and maintain all customer records and job-related information into CRM Database
  • Provide work orders to Service Measure Tech daily
  • Audit orders for accuracy after confirmation is uploaded
  • Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
  • Provide support for PSG/CSC for assigned division(s)
  • Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
  • Process electronic credit card and check payments
  • Assist with receiving product(s) in CRM Database and/or F&O
  • Support division(s) in Accounts Receivable collections and management
  • Other duties as assigned
Qualifications
  • High school diploma or GED equivalent
  • 5 year's customer support experience preferred
  • Experience in the home improvement industry a plus
  • Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
  • Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
  • Excellent work ethic, solid attendance record and attention to detail
  • Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

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