Software Engineer III – Customer Care Tech

The Software Engineer III – Customer Care Tech plays a critical role in designing, developing, and delivering software solutions by collaborating with cross-functional teams including product and project management. This position involves troubleshooting complex issues, performing root cause analysis, and implementing sustainable solutions to enhance system performance. The role requires managing projects of varying complexity, ensuring timely delivery, and supporting business needs through effective communication and technical expertise. The engineer will also contribute to code development, testing, and continuous improvement initiatives while mentoring junior team members and adhering to established standards and best practices.

About the Team

The Customer Care Technology team develops advanced customer service solutions impacting millions worldwide. Comprising software engineers, data scientists, and machine learning experts, the team leads innovative GenAI applications within complex enterprise environments. As part of Walmart Global Tech's Enterprise Business Systems, the team collaborates closely with product, business, and UX partners to deliver measurable business value. Focused on scalable, secure, and maintainable software design, the team drives continuous improvement and operational excellence to support Walmart's mission of helping customers save money and live better.

What You'll Do

• Collaborate with cross-functional teams to define high-level design and technical solutions for projects.
• Develop, test, and maintain software components ensuring scalability, security, and performance standards.
• Troubleshoot and resolve production and business issues through root cause analysis and corrective actions.
• Manage project requirements, translate them into technical deliverables, and ensure timely completion.
• Support continuous integration and deployment processes by automating routine tasks and monitoring application health.
• Provide guidance and mentorship to small engineering teams, including offshore associates.
• Communicate project status and collaborate with stakeholders to identify improvement opportunities.

What You'll Bring

• Proven experience in software development with proficiency in Java and other coding languages.
• Strong knowledge of Agile methodology and software design principles.
• Demonstrated ability to manage small to large complex projects, translating requirements into technical solutions.
• Skilled in troubleshooting, root cause analysis, and defect management to ensure high-quality deliverables.
• Experience with continuous integration and deployment (CI/CD) automation and telemetry implementation.
• Ability to collaborate effectively with cross-functional teams and provide technical guidance to junior engineers.
• Strong problem-solving skills with a focus on scalable, maintainable, and secure software solutions.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Bellevue, Washington US-11663:The annual salary range for this position is $108,000.00-$216,000.00

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Bellevue, Washington US-11663:The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Stock

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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years' experience in software engineering or related area.

Option 2: 4 years' experience in software engineering or related area.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Masters: Computer Science

10900 Ne 4th St, Bellevue, WA 98004, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.