Executive Housekeeper

Get your hospitality career on the fast track by coming to work with us Shaner Hotels has an amazing opportunity at our newest portfolio addition, 94-room Homewood Suites by Hilton Daytona Beach Speedway-Airport. Located next to the world-renowned Daytona International Speedway, and just walking distance from the Daytona International Airport, you will have no shortage of excitement in the epicenter of NASCAR So what are you waiting for?

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,

The Executive Housekeeper serves as the leader and subject matter expert for the Housekeeping Department and is fully accountable for the cleanliness, organization, and presentation of the entire hotel. This role oversees guest rooms, public areas, laundry operations, and back of house spaces, ensuring consistent execution of Hilton brand standards and Shaner Hotel Group policies. The Executive Housekeeper is responsible for translating brand requirements and company expectations into daily operational practices through hands-on leadership, structured processes, and consistent follow-through.

This position requires a confident, visible leader who can effectively manage a diverse team in a fast-paced extended stay environment where efficiency, consistency, and attention to detail are critical. The Executive Housekeeper must anticipate operational needs based on occupancy trends, arrivals, departures, and length of stay patterns while maintaining strong control of labor, productivity, and quality. This role works closely with the General Manager and other department heads to ensure seamless operations, timely room readiness, and strong interdepartmental communication.

The Executive Housekeeper has direct impact on guest satisfaction and is responsible for addressing cleanliness related concerns, responding to guest feedback, and implementing corrective actions to prevent repeat issues. This role also carries full responsibility for hiring, training, performance management, and team development, ensuring housekeeping associates are properly trained, supported, and held accountable. This is a hands-on leadership position that requires regular presence in the operation and a willingness to support the team during high demand periods while maintaining a professional, organized, and accountable department.

Responsibilities

• Be available to work a flexible schedule including weekends, holidays, and varied shifts
• Ensure compliance with and completion of all daily housekeeping operational procedures
• Maintain full knowledge of and compliance with all Shaner Hotels, Hilton brand, and hotel departmental policies and procedures
• Hire, train, coach, and develop housekeeping team members and ensure all required training is completed and documented
• Prepare and manage weekly work schedules in accordance with staffing guidelines, labor forecasts, and business demand
• Review daily business levels and anticipate operational challenges to ensure room readiness and guest satisfaction
• Conduct regular inspections of guest rooms, public areas, and back of house spaces
• Manage employee performance, productivity, attendance, and accountability
• Handle guest complaints related to cleanliness or service and ensure proper resolution and follow up
• Maintain inventory controls for linens, terry, amenities, cleaning supplies, and chemicals
• Oversee laundry operations including workflow, equipment use, and linen quality
• Ensure completion of all end of month reports according to company standards
• Maintain and manage the Housekeeping Department annual budget
• Assist with housekeeping, laundry, or houseperson duties when operationally necessary
• Partner with Front Office, Engineering, and hotel leadership to ensure smooth daily operations
• Ensure compliance with all safety, sanitation, and chemical handling standards
• Perform other duties as assigned

Qualifications

• Minimum one to three years of housekeeping management experience in the hospitality industry
• Experience in a branded hotel environment preferred, Hilton experience a plus
• Strong knowledge of housekeeping operations, cleaning techniques, laundry operations, and chemical handling
• Ability to read and interpret safety rules, operating procedures, and policy manuals
• Strong communication skills with the ability to interact professionally with guests, team members, and management
• High school diploma or equivalent required, some college preferred
• Bilingual English and Spanish a plus
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast paced environment
• Ability to work a flexible schedule including weekends and holidays