CUA 1 Case Manager

TITLE: Community Umbrella Agency (CUA) Case Manager

DIVISION: Net Community Care, Inc.

UNIT: Community Umbrella Agency (CUA)

REPORTS TO: CUA Case Management Supervisor

FLSA STATUS: Non-Exempt

STATUS: Fulltime

THE ORGANIZATION:

Net Community Care is a division of Northeast Treatment Services (NET), a non-profit organization serving the Philadelphia region. As a designated Community Umbrella Agency (CUA) for the Department of Human Services, Net Community Care operates CUA1 and CUA7, providing comprehensive child welfare services focused on safety, permanency, and family well-being. Grounded in trauma-informed care and cultural humility, Net Community Care works to stabilize families, support youth development, and ensure children can grow in safe, nurturing, and permanent homes. The organization is committed to strengthening communities through collaboration, accountability, and continuous learning.

SUMMARY:

Case Manager applicants must have a strong understanding of child welfare protective services and the needs of high-risk, vulnerable families. Client families are referred by the Department of Human Services due to concerns related to parenting skills, safety, and the ability to maintain children in a safe and stable environment. In this role, the Case Manager partners with families to strengthen parenting practices, enhance protective capacities, and create a nurturing home environment that promotes child safety, well-being, and permanency.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

Success as a CUA Case Manager is demonstrated through measurable improvements in child safety, family stability, and permanency outcomes and must provide timely, consistent, and effective case management services. This includes:

· Meeting all weekly and monthly visitation requirements for children receiving in-home and out-of-home services, ensuring compliance with DHS regulations and NCC policies.

· Ensuring that safety assessments and service plans are completed accurately and on time along with all Key Performance Indicators set forth by DHS relevant to this role.

· Supporting families in achieving permanency goals, including successful, timely reunification.

· Maintaining thorough and timely documentation of case activities, including visits and service referrals.

· Collaborating effectively with families, service providers, and the court system to remove barriers to permanency and child well-being.

· Demonstrating consistent engagement with parents and caregivers through coaching, referrals, and support during visitation.

· Achieving or exceeding Net Community Care's benchmarks for child safety, permanency, and family engagement as outlined in performance evaluation criteria.

QUALIFICATION REQUIREMENTS:

· A bachelor's level in Human Services, BSW preferred

· Two years case management experience involving youth

· Knowledge of child and family service systems

· Valid Driver's License (issued by state in which employee lives) and safe driving record and proof of insurance coverage

· Experience with computers beneficial

· Knowledge of social work values and/or child welfare services.

ESSENTIAL POSITION REQUIREMENTS:

· Free from contagious disease/infection

· Pennsylvania Child Abuse History Clearance

· Criminal Check Clearance

· Mental Health Assessment, if necessary

· Substance Assessment, if necessary

· Able to speak English clearly and hear voice of conversational tones.

· Must have access to an operable motor vehicle and be willing to use it for work purposes when other means of transportation are not available.

· Able to respond to on-call@ rotation responsibilities without incurring difficulty.

· Must demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission, and values statements.

· Adhere to applicable city, county, state and federal laws and regulations, internal and CARF standards.