Senior Director of Operations

Vivo HealthStaff is seeking a Senior Director of Operations in San Francisco, CA. This is a permanent full time position with great benefits.

Position Summary:

Under the direction and supervision of Chief Operating Officer (COO), the Senior Director of Operations (SDO) has primary responsibility for directing ongoing operations and program management directly operated PACE centers and Alternative Care Settings (ACS), as well as developing and opening new PACE centers and ACS's. The SDO leads in a people centric way, modeling trust, transparency and Values, as well as being frequently visible at all center locations. Ensures accountability of all direct reports in meeting appropriate goals and objectives. Exhibits the traits of an ideal team player including a balance of hungry, humble and people smart.

Requirements:

• Master's degree in business or health care administration, or related; Bachelor's degree and two (2) additional years of directly related experience may be considered in lieu of a Master's degree.
• Seven (7) years of progressively increasing responsibility in an operations management structure (or setting) and demonstrated customer service experience.
• Demonstrated success in planning, managing multi-million dollar budgets, organizational change and project management.
• Proven ability to build relationships, leverage influence, lead and manage staff/consultants.
• Displays high integrity, excellent judgement and honesty. Comfortable and adept with conflict resolution and problem solving.
• Outstanding leadership skills proven ability to attract, recruit, retain and mentor high quality staff.
• Demonstrated effectiveness in partnering with providers.
• Demonstrated effectiveness partnering with leadership to manage compliance requirements.
• Demonstrated experience in driving change management and performance improvement initiatives in order to increase quality, outcomes, effectiveness, and efficiency.
• Strong knowledge and experience in understanding operational impact on revenue, costs, and efficiency.
• Advanced knowledge of leveraging systems in order to drive relevant improvement and change initiatives.
• Proven ability to coordinate multiple and diverse points of view to facilitate a successful and positive outcome.
• Demonstrated understanding of the transition between strategic development and operational implementation. Successful record of accomplishment in design and implementation of strategic objectives.
• Excellent analytical and organizational skills.
• Excellent communications skills, includes working with physicians, external partners, and other executives.
• Communicates effectively both verbally and in writing; persuading, negotiating, conflict resolution, consulting and advising, presentation skills.
• Establishes and maintains effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation; including the ability to collaborate.
• Demonstrated ability in applying process improvement techniques (i.e., Lean Six Sigma Performance Improvement); preparedness to become trained and champion/embrace and utilize lean methodologies as the primary change management tool is required.
• Demonstrated experience in customer service, hospitality, guest relations.
• Experience with start-up, mergers or acquisitions desired.
• Solid computer skills (PowerPoint, Outlook, Word, Excel, EHR, etc.).

Benefits:

• Competitive base compensation
• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
• Pet Insurance and additional discounts
• PTOs, and long-term disability insurance

Should you be interested, please call