HVAC Field Service Manager

Texas AirSystems has been shaping the HVAC landscape in Texas for over four decades. With 500+ team members and seven offices statewide, we partner with over 60 leading manufacturers to deliver custom, high-performance solutions that stand the test of time.

Here, your work matters. You'll be part of a team that values collaboration, rewards curiosity, and gives you the tools to keep growing. Whether you're just getting started or looking for your next big challenge, this is a place where you can thrive and make a real impact.

Field Service Manager
Reports to: Regional Service Manager
FLSA Status: Non-Exempt

The Company

Texas AirSystems is the largest independent HVAC Equipment and Solutions provider in Texas. Our company has grown to five offices and over 400 employees throughout Texas, with headquarters in Irving, next to the DFW airport. We are proud members of ASA, ASHRAE, BOMA, CEF, TEXO & USGBC. We represent over 50 manufacturers, offering innovative systems with a flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value‐added solutions to their complex problems
Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in North America. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.

The Opportunity

Fast growing Irving Manufacturer's Rep. firm of commercial HVAC products seeks an experienced Quality Control Specialist with a proven track record for success. The Quality Control Specialist will provide consultation on the administration and implementation of service/maintenance contracts within the Service Department. This is a full-time opportunity for an energetic go-getter with career growth mindset and desires. An ideal candidate will be customer service oriented, work well with others and has the ability to demonstrate leadership capabilities. Position requires a high level of correspondence with the service leadership team, Project Managers, Service Coordinators, Service Technicians and customers.
Leadership Responsibilities

• Assist Area Service Manager with supervision and management of commercial service work and installations

• Assist in the mentoring, training and support for field Service Technicians and Service Coordinators

• Actively contribute to developing best practices and standard operating procedures

• Dedicated to continuous improvement in quality, cost, communication and to building long-term relationships internally and externally
Field Responsibilities

• Complete timely and accurate status reports on all jobs

• Responsible for collecting all service technician job write ups by the end of each day

• Promote company policies and philosophies to all technicians and customers while on job location

• Promptly investigate, report, and take any immediate required attention to mitigate any customer complaints or service issues on all assigned jobs

• Promptly communicate to all Service Technicians, Service Coordinators, Area Service Managers and Project Managers any service issues on job or special cases that warrant their attention to complete project

• Perform electrical and mechanical inspection and maintenance on equipment to ensure peak performance

• Perform specific preventative maintenance including belt adjustments, oiling, greasing and cleaning of equipment

• Use experience and technical skills with preventive maintenance and system operations to determine service requirements

• Ability to interpret engineering drawings in reference to layout, location and operation of the system(s)

• Represent the company in a positive manner to other trades, contractors and owners

• Advises owner/representative of preventive maintenance inspections performed and corrective actions to be taken

• Suggest additional services that are beneficial to customer

• Works in a team-based environment to share information and workload while ensuring customer satisfaction

• Must work in a safe manner on a daily basis and ensure that all safety measures are taken at all times

• Performs other duties as assigned

• Flexibility to work overtime/weekends, as required

The Required Profile

o High School Diploma or equivalent
o Must have valid driver's license with good driving record
o Must have current HVAC certification and OSHA 10 Training and typically 15+ years' experience working as a Service Technician in a commercial environment
o Ability to work independently & supervisor others
o Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad)
o Electrical knowledge required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)
o Experienced with multiple manufacturer software systems (i.e. ABB, Wattmaster, MCS, Trane, Carrier, JCI)
o Ability to work in diverse conditions including but not limited t mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.
o Must be able to climb, crawl, stoop, kneel and must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds
o Ability to work independently with minimal supervision and balance requirements of multiple and varied duties
Other Skills/Abilities
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Environmental Requirements
Will be required to work in a field environment, multiple customer sites on a daily basis.

Behavior Skills

Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.
Personal and Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.