IT Manager

1 week ago

Spring, Texas, United States Xammax Full time $60,000 - $105,000 per year

We are seeking an experienced IT Manager to join our Managed Service Provider (MSP) team supporting small to mid-sized businesses. This role oversees daily service operations, ensures high-quality project delivery, and serves as the key escalation point for technical and service-related issues. The IT Manager will manage one direct report responsible for project completion and field support, while also being hands-on in customer onboarding, on-site service, and internal IT management.

Key Responsibilities

Team & Project Management

  • Manage and mentor one team member responsible for projects and field support.
  • Ensure all client projects are completed accurately, on time, and within scope.
  • Provide guidance and support for complex technical or service escalations.

Customer Onboarding & Service Management

  • Lead the onboarding process for new clients, ensuring smooth transitions into managed services.
  • Serve as the primary escalation point for Help Desk and field technicians on service-related issues.
  • Coordinate with clients and internal teams to ensure exceptional service delivery and satisfaction.

Technical & Operational Duties

  • Handle all on-site service-related items, including client visits, troubleshooting, and system assessments.
  • Manage and maintain local office IT infrastructure, including networking, servers, and end-user systems.
  • Collaborate with corporate teams to resolve billing questions, ensuring accurate time and materials reporting.
  • Prepare and provide pricing, labor, and cost estimates to the sales team upon request.

Qualifications

  • 5+ years of IT experience, preferably within an MSP or similar service environment.
  • Strong understanding of networking, Windows Server environments, M365, and endpoint management.
  • Proven experience managing small technical teams or leading projects.
  • Excellent communication, customer service, and organizational skills.
  • Ability to balance technical work, client interaction, and administrative responsibilities.

Preferred Skills

  • Experience with RMM and PSA tools (e.g., ConnectWise, Autotask, or similar).
  • Knowledge of cloud solutions (Azure, M365, backup systems, etc.).
  • Strong problem-solving and escalation management abilities.

Job Type: Full-time

Pay: $75, $105,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off

Work Location: In person

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