Service Supervisor Trainee

Main Duties & Responsibilities:

Primary Job Role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment and ensures the fulfillment of all safety initiatives.

Develops an in-depth familiarization with RP business purpose, path, process, mission and values.

Follows a structured career path development process with a focus on skill development as defined in the Service Supervisor Training Curriculum and assigned by the Territory Service Manager.

Receives on the job training to be able to independently perform all aspects of job roles of Shop Service Advisors, Leadperson, Foreman and Field/Preventative Maintenance Dispatchers.

Travels to assigned branch stores as required to provide seamless coverage and transition of duties while maintaining the highest level of professionalism, accuracy and sense of urgency.

Ensures logs are maintained and customers are kept up-to-date on the status of his/her work, including pre-existing and new work.

Works directly with Service Management on daily activities and schedules.

Develops branch-to-branch relationships and support for surrounding stores.

Performs other duties as assigned.

Essential Job Competencies

Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Fostering Teamwork: Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Resource Management: Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives.

Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.

Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas.

Stress Management: Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked.

Company Overview:

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications:

Education and Experience

Formal Education High School diploma or GED

Experience 3-4 years

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. (i.e. DBS, Microsoft Office, including Word and Excel.)

Basic PC skills required.

Knowledge of the industry and products for the division.

Must be very flexible with their daily schedule; accepting interruptions and repeated schedule changes.

Must be willing to travel up to 70% of the time.

Must be capable of organizing work matched to skill level (experience) of personnel, locations of equipment, and needs of the customer.

Knowledge of the industry and products for the division.

3-5 years of experience in service operations with progressively increasing responsibilities.

Not Required but Highly Desired Criteria

Updating of Knowledge

Job requirements frequently change requiring re-training once or more per year.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Working Environment

Stress Load Constant exposure to these stresses (more than 80% of the time).

Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.

Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.

Organizational Impact

A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.

Supervisory Responsibility

Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers)

Physical Demands

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently hours/day)

"C": Constantly hours/day)

O: Climbing

O: Balancing

O: Stooping

O: Kneeling

O: Crouching

O: Crawling

O: Reaching

F: Standing

C: Sitting

F: Walking

O: Feeling

O: Fingering

O: Grasping

C: Repetitive Motion

C: Talking

C: Hearing

O: Pushing - Up to 25 lbs.

O: Pulling - Up to 25 lbs.

O: Lifting - Up to 25 lbs.

O: Pushing lbs

O: Pulling lbs.

O: Lifting lbs.

O: Pushing - Over 50 lbs.

O: Pulling - Over 50 lbs.

O: Lifting - Over 50 lbs.

Environmental Conditions

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently hours/day)

"C": Constantly hours/day)

F: Inside conditions: Protection from weather but not necessarily from temperature change.

F: Outside environmental conditions: No effective protection from weather.

N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.

F: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.

O: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level

O: Vibration: Exposure to oscillating movements of the extremities of whole body.

O: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.

O: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.

O: Oils: There is air and/or skin exposure to oils and other cutting fluids.

O: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER