Manager of Clinical Liaison Operations

5 hours ago

Mansfield, Texas, United States Surepoint Emergency Center Full time

Manager of Clinical Liaison Operations

Location: Mansfield, TX (with regional travel)

At Surepoint Emergency Centers, this role leads the execution, accountability, and performance of the Clinical Liaison team. The Manager of Clinical Liaison Operations is responsible for building a disciplined physician-relationship engine that drives referrals, strengthens hospital & surgery center partnerships, and ensures meaningful, trackable outreach activity across all locations. This is a hands-on leadership role overseeing field operations, coaching relationship performance, and ensuring each Clinical Liaison produces measurable referral growth. This position is the engine that turns physician and community relationships into real patient volume. Core Responsibilities

Clinical Liaison Leadership & Performance Management

  • Directly manage all Clinical Liaisons (CLs), including:
  • Daily schedules, field visit planning, travel routes, and regional territory alignment
  • Visit verification and quality standards — ensuring all visits are meaningful, documented, and referral-focused
  • Monthly performance scorecards and referral pipeline reporting
  • Conduct regular ride-alongs, coaching sessions, and in-person development meetings
  • Hold CLs accountable to visit cadence, referral growth, physician follow-ups, and documentation standards

Physician Relationship & Referral Development

  • Own the strategy for physician, surgery center, hospital, and specialist relationships
  • Build standardized:
  • Physician binders
  • Consult & follow-up workflows
  • Referral relationship lifecycle process

Manage:

  • Lead physician onboarding meetings, in-person consultations, and ongoing referral development support

Operations, Budgeting & Infrastructure

  • CL budgets, company credit cards; Liaison expenses, deadlines, and travel compliance
  • Coordinating and reporting budget expenses
  • Internal and external transfer contacts per location
  • Physician Referral lists per location
  • Equipment, inventory, CPR training supplies, physician drop-off materials
  • Physically support and complete inventory events when required
  • Ensure all regional operational needs for CL teams are met (seasonal and location-specific)

Community & CPR Program Oversight

Oversee:

  • CPR class scheduling, execution, documentation, and equipment coordination
  • CL support for schools, universities, gyms, and community partners
  • Verify all visit activity is accurately documented.
  • Ensure all CPR and community initiatives are referral-driven and outcome-tracked

Reporting & Growth Analytics

Track:

  • Visit effectiveness
  • Referral patterns
  • Physician engagement lifecycle
  • 5+ years in healthcare outreach, provider relations, clinical liaison leadership, or referral development
  • Present actionable insights to leadership on what is driving patient growth — and what is not

Required Skills & Experience

  • Proven ability to manage field-based teams with accountability

Strong understanding of:

  • Physician referral dynamics
  • Relationship-driven growth models
  • Medical practice operations
  • Highly organized with exceptional follow-through
  • Comfortable being in the field — not desk-bound
  • Must have reliable weekend availability

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