Business Center Supervisor

• DEPARTMENT OF FINANCE

Posted On: 11/20/2025

• Full-Time

Location

STATEN ISLAND

• Exam May Be Required

Department

Business Center- Staten Island

Salary Range:

$59,715.00 – $68,672.00

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IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR WHO ARE REACHABLE ON THE CURRENT PAA EXAM NO. 1128 WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) OR LIST NUMBER WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF's Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department's enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

DOF's Business Centers, one in each of the five of boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments. The Business Centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.

The Staten Island Business Center is seeking a highly motivated, organized, individual to serve as a Business Center Supervisor. Reporting to the Business Center Manager, the selected candidate's duties will include but are not limited to the following:

• Supervise staff, maintain, and update employee files, including evaluations, disciplinary actions and time and leave.
• Maintain and oversee multiple areas of the Staten Island Business Center including Cashier Operations and Customer Service.
• Reconcile receipts of the day from cashiers and perform the closeout for cashiers at the end of their shifts.
• Assist with training and updating staff in new or updated rules and policies.
• Work at cashier's window in active situations, on occasion.
• Serve as assistant manager in the absence of the center assistant manager.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

PRINCIPAL ADMINISTRATIVE ASSOC

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

-Ability to multi-task, work independently and under pressure conditions while maintaining a calm demeanor. -Excellent Verbal and written communication skills. -Working knowledge of Microsoft Word, Excel, TEAMS. -Knowledge of STARS and PTS systems preferred.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

754903

Posted until

12/02/2025

Title code

10124

Civil service title

PRINCIPAL ADMINISTRATIVE ASSOC

Title classification

Competitive-1

Business title

Business Center Supervisor

• Experience Level:

Experienced (Non-Manager)

Job level

02

Number of positions

1

Work location

350 St. Marks Pl., Staten Isla

• Category:

Administration & Human Resources

Business Center Supervisor