Player Services Supervisor

2 days ago

Cleveland, Ohio, United States JACK Entertainment Full time

Essential Functions:

  • Review staffing levels, customer flow and assign work areas to team members.
  • Review and approve check-cashing transactions as required.
  • Monitor Cash Machine cassette levels to determine Fill requirements.
  • Review close out procedures by cashiers, ensure drawer balances and note all variances.
  • Resolve equipment breakdowns or facility maintenance and notify the appropriate Department.
  • Investigate and resolve guest complaints or concerns in accordance with standard procedures.
  • Train new team members and update all employees on new procedures or policies.
  • Assist the Racino Services Manager in performance of duties and assume full responsibility in their absence.
  • Monitor Cage Cashiers activities on the front line, marker banker, in the specialty bank, in the main bank and redemption areas.
  • Assist in the preparation and coordination of scheduling the Racino Cage Cashiers Team.      
  • Works specialty bank or front line upon request.  
  • Ensure team members are ready to provide great service.
  • Help team achieve service goals.
  • Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication. 
  • Establishes self as a highly credible leader with highest levels of integrity and always acts in the best interest of the property and the company. 
  • Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations. 
  • Ensures that team members clearly understand and are held accountable for their performance expectations. 
  • Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. 
  • Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. 
  • Demonstrates excellent communication skills in determining a vision, aligns and inspires the team to achieve the vision.
  • Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
  • Recommends and implements change to improve overall team member and guest satisfaction.

Knowledge, Skills & Abilities

  • Excellent communication and organizational skills
  • Must be able to type word per minute with accuracy
  • Previous computer skills preferred
  • Must enjoy working with the public
  • Display leadership ability 

Education and Experience

  • High School Diploma or GED equivalent required.
  • A minimum of 1 year related experience required.      
  • A minimum of 1 year supervisory experience required.

Required Certification/License

  • Must be able to obtain, and maintain an Ohio Lottery Commission Gaming License
  • Must be able to obtain, and maintain an Ohio Casino Control Commission Sport Gaming License
  • Must obtain a Notary Public Commission

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