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Floating Library Assistant

3 weeks ago

Hartford, Connecticut, United States HARTFORD PUBLIC LIBRARY Full time

Join the Hartford Public Library The Library currently seeks a Floating Library Assistant. The Library Assistant supports all

branch libraries, and provides welcoming customer service to all customers. Performs general clerical library services in

assisting customers. These services include general circulation, issuing and receiving books and other media, and general

customer service in using library services and the use of the facilities. This position ensures the highest level of service is

provided by staff to all customers.

RESPONSIBILITIES INCLUDE:

Greeting and Customer Service

• Greet and welcome customers, in person and on the phone; answers customer inquiries via email.

  • Addresses inquiries and connects customers to the correct service or staff person.
  • Responds to questions and complaints related to library use and/or refers customers to supervisor for more

detailed information/assistance.

  • Uses traditional library resources including the library website, library catalogue, booklists, ready reference

resources, etc., to answer routine, quick reference, and straightforward customer inquiries including, but not

limited to basic readers' advisory (ex. specific book titles, authors/titles in a specific genre, popular teen books,

etc.).

  • Provides general/ready reference (ex. telephone numbers, addresses/maps, definitions, general information on

a subject matter, community resources, etc.).

Technical Assistance

• Assists customers in using the online catalog, Internet, library databases, website, and other electronic tools and

resources

  • Assists customers in use of printers, fax/scan machines, and other commonly accessible technological equipment.

Shelving and Collection Maintenance

• Sorts and shelves books and other materials.

  • Inspects books and other materials for damage.
  • Prepares new library materials
  • Helps maintain material displays

Processing of Customer Accounts and Circulation of Materials

  • Assists customers in borrowing, renewal, and returning books and other materials.
  • Assists customers in applying for a library card.
  • Processes library card applications; updates customer accounts.
  • Collects payment for overdue, damaged or lost books and materials, and applies payments according to

procedure.

QUALIFICATIONS:

Required

  • High School Diploma or Equivalent required.
  • At least one year of customer service experience required.
  • Experience working with diverse and dynamic customers required.
  • Proficient in Microsoft Office applications, Google Drive, and email applications required.

Preferred

• Proficiency in a second language preferred.

  • Previous library, civic and/or public service experience preferred.
  • Strong technology skills and knowledge with basic office equipment (i.e. copier/fax/scan machines) and

experience providing basic instructions preferred.

  • Desire to serve the community.
  • Ability to work in a fast-paced environment.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

  • Ability to continuously bend, twist, stoop, reach and pull.
  • Ability to maintain composure in everyday, potentially stressful situations.
  • Ability to meet a flexible work schedule, including evenings and weekends.
  • Able to walk, sit and stand for extended periods of time.
  • Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Lifting of light to moderate material up to 25 lbs.

What we offer employees:

Hartford Public Library offers part-time benefits you won't find at other nonprofit organizations through a unique

partnership with the City of Hartford. This includes:

  • Paid vacation time - prorated based on part-time status. Example: Average 25-hour work week will accrue

approximately 1.9 hours per pay period.

  • Paid sick time – prorated based on part-time status. Example: Average 25-hour work week will accrue

approximately 2.9 hours per pay period.

  • Mental health support through the Employee Assistance Program (EAP)- first 3 sessions at no cost to the

employee.

  • Paid professional development, continuing education and staff engagement opportunities.
  • Commitment to, and active plan of, diversity, equity, and inclusion work including implementation of a staff-led

DEI Road Map.

What we offer the community:

The Hartford Public Library is a national leader in redefining urban public libraries in the 21st century as innovative,

stimulating and engaging spaces where people can learn and discover, explore their passions and find a rich array of

resources that contribute to a full life. We are an integral part of the Hartford community and offer programs for all our

citizens. With 7 locations and robust outreach services, we are here for Hartford. Our programs include:

  • The American Place, which offers a variety of free services to welcome immigrants and refugees including

English Language Learning, Citizenship preparation and civic engagement

  • Digital Library Lab
  • Hartford History Center
  • HPL Studios
  • YOUmedia teen spaces
  • Baby Grand Jazz, a free series of Jazz performances open to everyone
  • Summer Learning
  • Leap into Learning - Early Literacy
  • Adult education classes and support
  • Career Certification, GED

  • Technology training and digital literacy

  • Library of Things

  • Robust print, electronic, audio and video collections · And so much more

To Apply: Please email resume and cover letter to and reference Floating Library Assistant in the

subject line of your email.

Tentative Shifts Range: hours a shift, Monday – Friday with some Saturday's and Sunday's. Preferred availability

until 6 PM 2-3 days a week.

In light of the ongoing COVID-19 pandemic, the Hartford Public Library strongly recommends and encourages all newly

hired employees to receive vaccinations. Vaccinations have proven to be an effective measure in preventing the spread

of the virus and protecting individuals from severe illness. We are committed to safeguarding our workplace and

community. While COVID-19 vaccinations are recommended, they are not required at this time.

Appointment Rate: $19.91/hour

Base Rate Step 1 Step 2 Step 3 Step 4

(6 months) (1 year) (1 ½ years) (2 years)

$19.91 $20.90 $21.88 $22.88 $23.87

Hartford Public Library is an Equal Opportunity Employer.