Lead Manager, Middle Office Controls

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About this Position

Within our Global Investment Operations business unit, the Global Middle Office teams, based in Baltimore, Colorado Springs, London, Hong Kong, and Singapore, manage investments through the trade lifecycle and oversee record keeping, working closely with our service providers. This role will be based in Baltimore, Maryland, at our new state-of-the-art facility in Harbor Point, working closely with the other Middle Office associates and managing a team of five associates.  The team focuses on activities including the reconciliation for all products including equity, fixed income, derivatives, collateral, and owns the positions and cash that ultimately land in our Investment Book of Record (IBOR) for all T. Rowe products, funds, and client accounts. 

Role Summary

Team manager for the administration, oversight, and processes surrounding T. Rowe Price's books and records for our investment book of records. Coordinates, checks, and validates transfers, settlements, redemptions, and reconciliations. Works independently with direct accountability for a set of complex accounts and/or a complex set of administrative processes. Works internally across Trading, Investments, Compliance, and additional operational stakeholders to drive control enhancement and process improvement and remediation efforts to support the growing business areas across the firm.

Responsibilities

• Administers a broad range of portfolio transactions, leveraging specialized expertise to ensure proper controls and validations are in place and that activities are accurate and compliant. Identifies quality, accuracy, or compliance deficiencies and corrects; may serve as a final reviewer for complex reconciliations. Trains less experienced peers and support staff on preventing errors and interpreting process controls. Collaborates with leadership to develop, implement, or refine operating processes and controls.
• Fosters the relationship between portfolio services associates and securities operations staff, relationship managers, portfolio managers, custodians, and clients to ensure the collection, analysis, and communication of information that impacts accounts. Fields and manages complex queries from internal or external clients and follows through to resolution.
• Prepares highly complex documentation for settlements, reconciliations, transfers, etc. Instructs team members on adjustments needed to internal and external books and records and performs a final quality review, confirming resolution.
• Following established controls, checks and validates third-party reconciliations; provides direct feedback to third-party providers on their performance and quality, collaborating with management to resolve. Works with clients and internal stakeholders to prepare account outsourcing plans; stewards account transition process to the end-state infrastructure of outsourced providers.
• Reviews and presents periodic reports and dashboards outlining relevant operational metrics like error or recalculation rates, client satisfaction, responsiveness, time to resolution, etc. Provides analysis of metrics and develop recommendations to address deficiencies. Collaborates with management to prepare and implement solutions.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 8+ years of total relevant work experience

Preferred:

• Investment Operations / Middle Office managerial experience
• Accounting (i.e. Portfolio or Fund Accounting experience) / Reconciliation experience (i.e. Position and Cash reconciliation)
• Cross-asset class knowledge in the Asset Management industry
• 5+ years of people management experience

FINRA Requirements:

FINRA licenses are not required and will not be supported for this role.

Work Flexibility:

This role is eligible for hybrid work, with up to two days per week from home.

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Lead Manager, Middle Office Controls

Company Profile:

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Maryland, US

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Commitment to Diversity, Equity, and Inclusion:

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits: We invest in our people through a wide range of programs and benefits, including:

• Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions

• Flexible and remote work opportunities

• Health care benefits (medical, dental, vision)

• Tuition assistance

• Wellness programs (fitness reimbursement, Employee Assistance Program)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.