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Application Support Analyst

2 weeks ago

Louisville, Kentucky, United States Pinacle Technology Full time

Job description:

Application Support Analyst Serves as a subject matter expert for Homecare Homebase (HCHB) and related clinical applications. This role is responsible for providing technical support, optimization of systems, processes, implementing system enhancements, and ensuring compliance with regulatory standards. The analyst collaborates across teams to maintain system integrity, improve operational efficiency, and support clinical staff through training and technical guidance.

Application Support Analyst assist users of computer and mobile applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically. Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application Support Analysts may also create frequently-asked-questions (FAQ) lists and troubleshooting guides to minimize the number of inquiries made. Problems and bugs that are reported should be researched, followed by resolutions, and problems should then continue to be monitored. These support analysts perform many tasks independently, but it's also important that they work well with others in technical positions to successfully obtain conclusions. The Application Support Analyst is responsible for: Assessing, coordinating, and reviewing all issues and impacts associated with applications support and business processes; Working independently on escalated issues; Proactively suggesting ways of improving system stability, availability, performance and reliability; Leading teams and projects to resolve complex technical issues; Protecting and insuring the stability of the operational systems as well as maintaining the integrity of the data they contain.

Preferred Skills: **Must have at least 3 years of experience using HCHB** on a support/implementation level.

Job Type: Contract

Pay: $52.00 per hour

Expected hours: 40 per week

Application Question(s):

  • Do you have 3 years of experience using HCHB** on a support/implementation level applications.

Experience:

  • HCHB: 3 years (Required)

Work Location: Remote