Executive Director

POSITION SUMMARY

This senior management position is responsible for overseeing the day-to-day operations of the Community. The Executive Director coordinates, plans, implements, monitors, directs, and evaluates all aspects of operations, including the supervision, support, and coaching of associates. Essential functions include meeting financial expectations, maintaining high customer satisfaction, and ensuring a quality customer-oriented workforce. Lead by example interacting with residents and staff. Walk the building and be involved in care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to all components of the above position summary the following "Essential Duties and Responsibilities" are essential to successful performance in this position

Essential Functions

• Supervise Community staff, provide training set and adjust rates of pay and hours of work, provide informal and formal performance feedback, recognize both: appropriate and inappropriate behaviors/performances through rewards and discipline, and apportion work among subordinates.
• Perform conflict interventions and resolutions for residents, families, staff, and third parties.
• Comply with all aspects of operations, including personnel practices, in accordance with policies and federal, state, and local regulations.
• Strategize regarding labor, occupancy mix, expenses, and quality of services; review and redirect activity, if necessary.
• Hire, orient, supervise, evaluate, review, and discipline subordinate staff, as required. Interview and test job applicants.
• Oversee development and implementation of all strategies and tactics at the Community level consistent with company objectives
• Identify and monitor customer markets regularly and analyze competition.
• Develop operational budgets and capital requirements, including forecasting.
• Develop and implement new business strategies and/or initiatives.
• Promptly respond to all inquiries from subordinate, and/or corporate staff, families, and residents.
• Positively impact workers' compensation and unemployment losses.
• Represent Community, area, company, and self in a positive professional manner.
• Organize tasks and procure resources to perform assigned tasks.
• Implement and support the management performance system.
• Improve skills, with special emphasis on industry techniques, to improve the operation of the Community.
• Plan and/or oversee presentations for meetings.
• Evaluate and make recommendations for all aspects of building construction and preventative maintenance.
• Maintain state specific residents' Bill of Rights.
• Oversee resident assessment process to ensure that adequate staffing is provided to meet resident needs, company standards, state requirements, and fall within budgetary guidelines.
• Provide performance evaluations and wage reviews.
• Ensure that annual evaluation processes are in place and providing direction to all associates in Community.
• Contribute to the industry by participating in state or national associations.
• Oversee and participate in training and education of residential staff and an ongoing basis, including classroom in services and situation specific training.
• Motivate employees through staff appreciation, recognition, and incentive programs; consistently promote positive associate relations and resolves grievances in a proactive manner.
• Maintain and facilitate open lines of communication between corporate, regional, and local offices.
• Oversee and ensure the recruitment and retention of qualified staff throughout the Community, as evidenced by good morale, enthusiasm, team spirit, and dedication to the residence staff.
• Monitor and approve expenses on a regular basis and prepare monthly variance reports.
• Maintain outreach and education with the local community to ensure positive relationships with community resources.
• Participate in New Hire Orientation program and other regular associate meetings or functions.
• Work to resolve or properly refer to regional manager any issues identified by residents and/or their family members.
• Conduct tours.
• Ensure campus buildings and grounds are maintained in good repair, clean, free of trash and litter.
• Perform routine safety inspections on a regular basis.

• Ensure monthly fire drills are conducted in Community.

• Added Responsibilities

• Respond appropriately to changes in the work setting.
• Perform other related assignments as required.
• May accept money for store purchase, meal tickets, etc.
• Be familiar with company Policies & Procedures Manual and Employee Handbook.

SUPERVISORY RESPONSIBILITIES

The incumbent in this position supervises Department Heads directly and all community associates indirectly.

EDUCATION/EXPERIENCE/CREDENTIALS

• Associate must be at least 21 years of age.
• Required Health Screening, TB Clearance, and Criminal Record Clearance.
• Any special licenses, certifications, and certificates (First Aid/ CPR Certified)
• Special skills needed to meet client needs [California Code of Regulations Sections: 85065(f)/87411(g)]
• Licensure as an administrator in states requiring such licensure and must meet the minimum educational requirements required by state licensing for an administrator.
• Possession a valid and current driver's license.
• May be required to hold valid First Aid Certification.
• Must have a minimum of high school diploma or equivalent. A Bachelor's degree is preferred from a four-year college or university, with emphasis in Business Administration, Personnel Administration, Genealogy to related fields with service to the elderly or have two years of college and at least three years' experience providing residential care to the elderly; or equivalent education and experience as approved by the licensing agency.
• Must be present at the facility a sufficient number of hours to adequately administer the facility.
• Must complete 20 clock hours of continuing education per year in areas relating to aging and/or administration.
• Executive Director & Administrator must have operations experience specific to retirement housing with assisted living, long term care or related fields and experience operating and maintaining a quality, customer-oriented workforce.
• Executive Director & Administrator must also possess strong human relations skills and experience with the ability to communicate with diverse levels of employees.
• Competent working knowledge of Microsoft Office, along with basic typing skills is essential.
• Possess ability to gain trust, communicate both written and verbally, listen, problem-solve, organize, plan, and supervise.
• Maintain a positive attitude toward the ill, disabled, and elderly.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Demonstrated commitment and adherence to company's Mission, Vision, and Values
• Proficiency in MS Office systems
• Ability and willingness to report to work on time and ready for work on each scheduled day.

• Exceptional analytical skills

• Exceptional Customer Service skills

• Exceptional ability to prioritize tasks and to work on multiple assignments at the same time (multi-task).
• Demonstrated understanding of and commitment to the concepts of providing outstanding customer care.
• Ability to work independently on complex assignments
• Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members
• Knowledge of Fair Labor Standards Act (FLSA), Americans with Disabilities Act (ADA), Labor, and other codes, laws, rules, policies, procedures, and union avoidance strategies.
• Ability to effectively communicate verbally and in writing with appropriate documentation skills to complete reports, utilize data, and communicate ideas constructively at all levels of the organization.
• Knowledge of principles of equal opportunity employment
• Demonstrate flexibility in applying different approaches to changing work demands
• Be open to opinions and recommendations of others
• Ability to manage change and uncertainty in a way that encourages principle-based decisions
• Responsible for personal stress management
• Be assertive and respectful
• Resolve issues through interaction
• Ability to establish and consistently enforce appropriate boundaries with clients
• Write clear and concise reports and interpret statistical data.
• Demonstrated ability to lead

BENEFITS:

• Dental Plan

• Vision Plan

• Health Insurance

• Critical Illness and

• Accident Coverage

• 401(k) Retirement Savings Plan

• Health and Dependent Day Care Flexible Spending (FSAs)

• Paid Vacation, Sick, Holiday, Bereavement Leave
• Tuition reimbursement
• Team Member Referral Program
• Spot Pet Insurance – up to 20% discount for employees

Pay scale $125,000 to $175,000 per year DOE

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.