Remote Kitchen Estimator

3 days ago

Norwood, Massachusetts, United States Metropolitan Cabinets & Countertops Full time

The Remote Kitchen Cabinet Estimator & Client Support Specialist is responsible for preparing accurate cost estimates for cabinetry and millwork projects while serving as a primary point of contact for clients placing and managing orders. This role blends technical estimating tasks with strong customer communication to ensure a smooth and professional ordering experience from initial quote through signed order.

Key Responsibilities

Estimating & Technical Tasks

  • Review drawings, specifications, and client requests to determine project scope and pricing details.
  • Perform accurate take-offs for materials and using company tools.
  • Work with vendors and internal teams to gather pricing for specialty components.
  • Prepare and deliver detailed estimates, quotes, and proposal documents.

Client Order Coordination

  • Communicate directly with customers to understand project needs and timelines.
  • Guide clients through order placement, required documents, product selections, and approvals.
  • Processing orders, ensuring accuracy in pricing, quantities, materials, and configurations.
  • Review final purchase information for completeness and resolve any discrepancies.
  • Support Sales and Project Managers during handoff for production.
  • Provide timely status updates and maintain customer satisfaction throughout the process.

Qualifications

  • Strong background in the cabinetry industry.
  • Experience in estimating within cabinetry, millwork, construction, or manufacturing preferred.
  • Strong understanding of construction documents, architectural drawings, and takeoff tools.
  • Excellent verbal and written communication skills for customer interactions.
  • Highly organized and detail-oriented with strong time management abilities.
  • Proficient in estimating software, Microsoft Office Suite, and CRM/ERP order systems.
  • Self-motivated and capable of working independently in a remote environment.

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