Account Manager Support Specialist

This position is responsible for providing assistance to the Account Management team by supporting the credentialing process for GuideStar providers, managing electronic medical record (EMR) access, and ensuring accurate and timely updates within the Salesforce system. The ideal candidate is detail-oriented, responsive, and possesses excellent organizational and communication skills. This role ensures that credentialing is streamlined, and supports the AM in operational tasks, as guided by the VP of Account Management.

The AM Support Specialist is to facilitate administratively as one of

a point of contact and to interact with the Account Managers, GuideStar providers

non-GuideStar professionals in the field at facilities we service (DONs, Directors,

RNs, SSDs).This individual must be able to manage demanding workload with accuracy. Position requires excellent customer service skills with internal and external customers.

• GuideStar Provider Credentialing
• Coordinate the collection and verification of required documentation for new and existing clinician credentials.
• Liaise with internal stakeholders and external credentialing bodies to ensure compliance and timely processing.
• Maintain and update credentialing records, ensuring accuracy and completeness.
• Coordinate with the assigned AM, the credentialing process for providers, ensuring compliance with regulatory standards.
• EMR Access Management
• Facilitate the setup and maintenance of EMR access for clinicians across various partner facilities.
• Troubleshoot access issues and serve as a point of contact for EMR-related inquiries.
• Monitor user permissions to ensure proper access levels and data security.
• Salesforce Data Management
• Assist with updating facility and contact data in Salesforce.
• Ensure data integrity by following company data standards.
• Cross-Functional Collaboration
• Work closely with the Clinical, IT, and Account Management teams to ensure smooth onboarding and support for clinicians.
• Communicate proactively with internal and external stakeholders to address questions and support business operations.
• Provide administrative assistance to the AM team, as determined by the VP of Account Management
• Emailing monthly Caseload reports to our facilities.
• Sending annual updated COI certificates to our contracted facilities.
• Completing Chart Reviews when required
• Assist with Operations Team if needed. 

Motion Requirements

Must be able to remain in a stationary position 90% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Opens and closes doors. Occasionally climb stairs. May occasionally need to position self to reach items under or behind desks. Occasionally move or position office supplies or furniture weighing up to 20lbs.

Vision, Speech, and Hearing Requirements

Frequently communicates with clinicians, vendors, and co-workers. Must be able to exchange accurate information in these situations. Must be able to perceive information displayed on device monitors from short distances. Normal daily noise levels are quiet to moderate. Consistently communicates with others in person or via telephone or video conference technology.

Work Environment

Constantly works in a temperature-controlled, open concept workspace. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

Mental Demands

Able to understand direction and adhere to established procedures for credentialing GSE providers and EMR access. Must express or exchange ideas and meaning with employees. Needs to adapt well in the face of workplace stressors such as fast-paced environment, strict attention to detail, customer service complaints, schedule changes, changes in strategic direction, competing priorities of high significance to the successful function of the department/company. Able to consistently demonstrate adaptability and flexibility in the midst of quickly changing priorities. 

·       Process in timely manner provider credentialing and EMR access while maintaining up to date documentation.

Accurately coordinate and communicate credentialing and EMR access to the provider team and applicable facilities. 

·       Associate's or Bachelor's degree preferred; equivalent experience considered.

· years of administrative, credentialing, customer service, or healthcare operations experience preferred.

·       Familiarity with Salesforce or other CRM systems is a plus.

·       Experience with EMR systems and healthcare credentialing processes is strongly preferred.

·       Strong attention to detail, organization, and time management skills.

·       Excellent written and verbal communication skills.

·       Ability to handle sensitive information with discretion and maintain confidentiality.

·       Be able to work independently and with minimal direction.

·       Extremely detailed oriented and deadline driven.

·       Handle multi-tasking in a very fast pace while maintaining professional demeanor.

·       Dynamic individual that is an exceptional multi-tasker.

·       Strong understanding of MS Office Suite and Adobe.

·       Comfortable with and effectively able to communicate with individuals at all levels of an organization.

Successfully complete a pre-employment background check, including motor vehicle record review and drug screening.