Lead Installer

Workpointe DEI Statement

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to "unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

Leads on-site reconfigurations and installations to ensure timely completion, high quality of service, and cost-effective management of dealer labor and installation resources. Functions as team leader on smaller projects and works under the direction of field supervisors on large projects.

This role primarily supports reconfiguration projects for a designated account. The majority of shifts are night shifts, with weekend availability also required.

Essential Duties and Responsibilities:

• Uphold a strong work ethic and ethical approach to the business; be punctual and self-motivated.

• Possess the ability to interact in a professional manner with team and customers; maintain a professional appearance and demeanor at all times.

• Work successfully on a multi-person crew.

Lead Installer Specific Responsibilities

• Ability to show consistently excellent furniture installation skill, resulting in projects with good workmanship and high quality that meet the dealership's field standards of performance.

• Must be product knowledgeable across all major lines of furniture carried by the dealer.

• Consistent understanding and follow through of accurate paperwork; includes detailed time sheets, client sign-off, punch list items, change orders, product return forms, and inventory check-out, etc.

• Ability to communicate project status, problems and punch-list (in writing) to dispatch, sales personnel, sales support, and to project management personnel.

• Able to understand different projects needs and prepare accordingly.

• Assist scheduling and manpower of all loading for the project.
• Manage work planning for field conditions, technical complexities, and task-to-time efficiencies.
• Function as a crew chief under a field supervisor on large or complex projects.
• Pre-plan small to medium sized projects, including field measurements and site review.
• Train new or temporary labor/contractors as needed.
• Strong verbal and written communication skills.

Technical and Product

• Able and willing to safely drive a car or box truck to sites throughout the region.
• Understand installation scope and work processes.
• Mechanically adept and able to safely use hand tools and power tools and equipment, including portable saw, chop saw, etc.
• Ability to read plans, blueprints, evaluations and product specifications.
• Ability to complete all technical installation operations, including wall strips, field measuring, in-line step down modifications, product repairs, simple field cuts and product modifications, etc.
• Ability to specify product and complete small inventories.
• Knowledge and understanding of all product application and use.
• Knowledge of electricity and electrical hookups to building power; ability to interface with electricians and cabling subcontractors.
• Comfortable driving a bobtail or cube truck and can do so safely.
• Understand furniture material handling and logistical processes.
• Can receive and document receipt of product in a thorough and accurate manner.

Responsibility and Decision-Making

• Take ownership for projects, results, and details including follow through to project completion.
• Ability to react to varying project/field conditions and make decisions to resolve problems and changes to the scope of work (as needed).

Administrative

• Ensure all paperwork is neat, clear, legible, and complete.
• Ability to communicate project status, problems, and punch-list (in writing) to dispatch, sales personnel, sales support, and to project management personnel.
• Analyze project for correct tool, supply, equipment, and vehicle requirements, including small parts and product pulls from warehouse.

Supervisory Responsibilities

• Installer crews

Experience/Education Required

• Valid driver's license; must be able to pass a Motor Vehicle Record check and Department of Transportation medical physical.

• Insurable.

• Must be able to pass a background check and drug screen.

Tool Policy

Standard Tools – Personal and Hand Tools

Employee is responsible to provide and maintain a tool kit with the necessary tools to perform their job duties. See manager/supervisor to verify essential tools required by role. Employee is expected to

protect tools used for work-related purposes from loss, damage or theft. Tools lost, missing, worn, and/or broken must be replaced by the employee.

Power and Specialty Tools

Insidesource keeps inventory of power and specialty tools for employee use. Management actively reviews inventory for purchase of additional tools as necessary.

Please direct any questions regarding this policy to HR.

Physical Requirements:

• Ability to lift up to 75 pounds unassisted; ability to stand up and take down 214 pound panels on a two-person crew.
• Must be able to stand, sit, and walk for long periods of time
• Must be able to bend, twist and move repeatedly