Front Desk Patient Advocate

2 days ago

Monroe, North Carolina, United States Compleat Kidz Full time
Onsite Location(s)

Compleat Kidz - Monroe Clinic

109 N. Hayne St. #100 , Monroe, NC 29112

Onsite Options

  • Domestic
Description

Front Desk Patient Advocate (FDPA)

The Front Desk Patient Advocate (FDPA) will act as the "face" of the Compleat KiDZ clinic, providing excellent customer service while also onboarding new patients, managing their treatment schedules, and providing billing and payment collection support.

*This is an upcoming clinic. Clinic will open in December 2025*

The training will take place at our clinic in Concord

Job Type:

This is a permanent hourly FT opportunity.

Compensation:

$18.00/HR

Qualifications:

  • Pass a Background Check
  • High School Diploma
  • Minimum 2 years' experience as a receptionist, front office representative, or similar role
  • Outstanding customer service experience
  • Verbal and written communication skills
  • Healthcare knowledge is preferred but not required
  • Computer skills including Microsoft Office, Emails, etc.
  • Ability to multi-task
  • Must be proactive, organized, attentive to details, reliable, and willingness to learn
  • Must be positive, patient, friendly, and professional when speaking to clients

Responsibilities:

  • Onboard new patients including completing evaluations for pediatric therapy.
  • Manage treatment schedules including scheduling, re-scheduling, cancellations, follow-ups, etc.
  • Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via KURE.
  • Providing billing and payment collection support
  • Answer, screen, and forward incoming phone calls and emails
  • Greets and interacts with patients/visitors in a professional manner, on phone or in person.
  • Provide basic and accurate information in-person and via phone/email
  • Serves as a resource to other Associates by mentoring, training, and assisting in the direction of daily operations. Acts as internal and external point of contact.
  • Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
  • Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
  • Other duties as assigned

What We Offer:

  • Competitive pay
  • Rewarding careers helping children with autism reach their potential.
  • Development and growth in the ABA field
  • Benefits: Medical, Dental, and Vision
  • 401K
  • Paid Holidays

Physical Demands:

  • Frequently required to stand, walk, bend
  • Use of office equipment including laptops, mobile phones, etc.
  • Lifting, pushing, pulling up to 25 lbs

Compleat KiDZ is an Equal Employment Opportunity Employer to all employees and applicants for employment and prohibits discrimination and harassment of any type without regards to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

  • Bilingual Front Desk Receptionist

    1 week ago

    Monroe, North Carolina, United States Union County Public Schools Full time $25,000 - $40,000 per year

    Benton Heights Elementary School of the Arts is seeking a bilingual (Spanish) front desk receptionist. Applicants must have strong communication and customer service skills and a willingness to support daily operations of the school through collaboration with other front office staff and school administration. School Administrative Assistant Position...

  • Medical Front Office Receptionist

    1 week ago

    Monroe, North Carolina, United States FYZICAL Full time $42,000 - $72,000 per year

    FYZICAL Therapy & Balance Centers — Monroe, NC OR Indian Trail, NCDo you have a passion for helping others and enjoy being the welcoming face of a professional medical office? FYZICAL Therapy & Balance Centers, a leading physical therapy and wellness company, has an immediate opening for a dedicated Medical Front Office Receptionist to join our team at one...

  • PRN - Certified Nursing Assistant (CNA) - Ellen Sagar (SNF)

    7 days ago

    Monroe, North Carolina, United States Spartanburg Regional Healthcare System Full time $30,000 - $50,000 per year

    Job RequirementsPosition SummaryUnder the direction of a licensed nurse, the CNA provides resident focused non-licensed clinical care such as basic nursing skills and activities of daily living. The CNA must be able to provide and understand the specific communication, developmental, and treatment needs of residents, families, and visitors ranging in age...

  • Psychiatric Technician

    2 weeks ago

    Monroe, North Carolina, United States Atrium Health Full time $40,000 - $60,000 per year

    Department:36102 Atrium Health Union - Emergency DepartmentStatus:Full timeBenefits Eligible:YesHours Per Week:36Schedule Details/Additional Information:Fulltime nights 7p-7aPay Range$ $29.20Essential FunctionsObserves, reports, and documents signs and symptoms or changes in patient behavior to charge nurse.Interacts with patients therapeutically.Assists,...

  • Student Nurse Scholar II

    2 weeks ago

    Monroe, North Carolina, United States Atrium Health Full time $42,000 - $72,000 per year

    Department36102 Atrium Health Union - Emergency DepartmentStatusPart timeBenefits EligibleNoHours Per Week0Schedule Details/Additional InformationPRNPay Range$ $30.60Essential FunctionsPerforms vital signs and tasks, documents. Reports pertinent data, changes in patient conditions, and abnormal findings to the licensed nurse in a timely mannerPerforms...

  • Radiology Technologist Associate CT

    4 days ago

    Monroe, North Carolina, United States Atrium Health Full time

    Department:36398 Atrium Health Union - Radiology: XrayStatus:Part timeBenefits Eligible:NoHours Per Week:8Schedule Details/Additional Information:PRN. This position is sign on bonus eligible. Based on eligibility. Rising senior/senior Radiography student preferred.Pay Range$ $21.00Atrium Health Union is a 182-bed hospital in Monroe, NC, providing...

  • RN AH Union Pre Operative Screening PT Days

    2 weeks ago

    Monroe, North Carolina, United States Atrium Health Full time $52,350 - $104,700 per year

    Department:37753 Atrium Health Union - Pre Operative ScreeningStatus:Full timeBenefits Eligible:YesHours Per Week:30Schedule Details/Additional Information:Flexible hour shifts, day shift. Previous Perioperative Services experience strongly preferred.Pay Range$ $52.35Major Responsibilities:Engages in unit councils, professional governance, and quality...

  • Registered Nurse

    7 days ago

    Monroe, North Carolina, United States Atrium Health Full time $60,000 - $100,000 per year

    Department:36102 Atrium Health Union - Emergency DepartmentStatus:Part timeBenefits Eligible:YesHours Per Week:24Schedule Details/Additional Information:Weekender RN dayshift 7a-7p (Saturday and Sunday)Pay Range$ $52.35This position is Sign-On Bonus eligible. Based on eligibility.Major Responsibilities:Engages in unit councils, professional governance, and...

  • Registered Nurse

    4 days ago

    Monroe, North Carolina, United States Atrium Health Full time

    Department:35018 Atrium Health Union - Nursing: Mother and BabyStatus:Full timeBenefits Eligible:YesHours Per Week:36Schedule Details/Additional Information:3p-3aPay Range$ $52.35Major Responsibilities:Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices.Utilizes the nursing...

  • Registered Nurse

    1 day ago

    Monroe, North Carolina, United States Atrium Health Full time

    Department:36101 Atrium Health Union - Emergency Department: PediatricStatus:Full timeBenefits Eligible:YesHours Per Week:36Schedule Details/Additional Information:11a-11p FTPay Range$ $52.35This position is Sign-On Bonus eligible. Based on eligibility.Major Responsibilities:Engages in unit councils, professional governance, and quality initiatives to...