Product Manager, Principal

Job Description
Your Role
The Installation and Billing team provides support to over 3.5M members and collects 14.5B annually across 9 lines of business to ensure accurate and timely management of enrollment and premium billing. The Product Manager, Principal will report to the Director of Program and Project Management. In this role you will be setting the strategy for 4 products within the operations portfolio, leading the product owners and business analysts to drive improvements to our enrollment systems and technology that support cost savings, process efficiencies, compliance and incident reduction.

Responsibilities
Your Work
In this role, you will:

• Define the product strategy, vision, and roadmaps to align strategy to BSC's strategic themes and business outcomes.
• Define and prioritize solutions and capabilities required to meet customer needs in alignment with BSC's strategy, business goals, Objectives Key Results (OKRs), investment criteria and the strategy to execution process.
• Identify and define internal and/or external customer needs for a given BSC operational value-stream aligned Agile Product.
• Manage and plan the product features through the product development lifecycle and value stream.
• Conduct and apply primary and secondary market research to understand end-user needs to inform overall product strategy and design to maximize the delivery of value to the enterprise and customers/end users.
• Lead through change and develop strong partnerships and processes with Stellarus for effective product management.
• Drive priority, root cause analysis and resolution to incidents.
• Leads, directs and reviews the work of team members to accomplish operational plans and results within schedule and budget.

Qualifications
Your Knowledge and Experience

• Requires a bachelor's degree (MBA preferred) or equivalent experience.
• Requires 10 years of experience in Product Management, Business Strategy Leadership, Management Consulting, or Entrepreneurship.
• Requires Scaled Agile (SAFe) Framework certification(s): SAFe Agilist, Program Consultant (SPC), or Product Owner/Product Manager (PO/PM) or Agile Product Management (APM).

About The Team
About Blue Shield of California
As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield isa U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:
At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:
• Member-facing and approved out-of-state roles remain remote.
• Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.