Patient Services Representative

5 days ago

Atlanta, Georgia, United States OrthoAtlanta Full time $42,000 - $72,000 per year

*Locations:
Atlanta, GA
-*
Piedmont West

*Schedule:*
Full-time Hourly, On-site

*Compensation:*
Competitive hourly rate + benefits

*Perks:*
Front-desk leadership, fast-paced medical office setting, patient-centered teamwork

About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You'll Do
As a Patient Services Representative at OrthoAtlanta, you'll:

  • Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
  • Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
  • Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
  • Input and update patient demographics, insurance information, and visit details into the EMR system
  • Open and close the front office, keep the waiting area clean and organized, and work assigned EMR "buckets" to support clinic flow

*A Great Fit If You…*

  • Thrive in a fast-paced, people-facing role
  • Communicate clearly and compassionately with patients and staff
  • Juggle multiple responsibilities with poise and attention to detail
  • Love organizing tasks and solving front-desk challenges
  • Work independently while being a strong team player

What You'll Need

  • High School Diploma or equivalent
  • 2+ years of experience in a medical office or clinical setting preferred
  • Familiarity with medical terminology and EMR systems (Epic a plus)
  • Strong customer service skills and a professional, patient-focused demeanor
  • Excellent organizational, multitasking, and time-management abilities
  • Strong verbal and written communication skills
  • High attention to detail and discretion with patient information

*Why OrthoAtlanta?*

  • Work with a collaborative clinical team in a respected practice
  • Opportunity to grow within a dynamic healthcare setting
  • Make a meaningful impact on patient experience every day

*If you're passionate about service and thrive in a clinical environment, apply today to join our team*

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