Customer Relations Associate

5 days ago

Niagara Falls, New York, United States Health System Services Full time

Are you E.P.I.C?

Do you display
E
mpathy,
P
assion,
I
ntegrity, and
C
ommitment? If YES, join us at HSS where we

seek team members who put people first and embody these core values every day. 

As a Customer Relations Associate, you'll be the heartbeat behind our seamless service—answering calls, connecting clients, and helping with financial and billing questions, all while championing a positive, supportive atmosphere in healthcare. If you're energized by making a real impact and love helping others, HSS is the place for you

About the Position

  • Answer and direct incoming calls, emails, and messages with professionalism.
  • Assist customers with billing inquiries, payments, and account questions.
  • Process payments, set up payment plans, and review accounts for accuracy.
  • Document all customer interactions and maintain up-to-date account records.
  • Educate patients on equipment use and troubleshooting.
  • Support the team with administrative tasks and share findings or trends with supervisors.
  • Assist with other duties as needed to support our mission and values.

What We're Looking For

  • High school diploma or GED required; associate degree preferred.
  • Previous experience in medical reimbursement or medical office customer service preferred.

Qualifications for Success

  • Strong organizational and time management skills; able to follow tasks through to completion.
  • Flexible and adaptable in a fast-paced, changing environment.
  • Ability to build positive, results-driven relationships.
  • Professional, friendly, and customer-focused demeanor.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office (Outlook, Word, Excel).

What You Get - Benefits That Go Beyond the Basics

  • Comprehensive Health Coverage -
    Medical, Dental, and Vision insurance to keep you and your family well
  • Future-Ready Retirement Plan -
    401K with 3% company contribution after one year and 1,000 hours worked
  • Time to Recharge -
    Generous PTO, Vacation and 9 Paid Holidays
  • Extra Support When You Need It -
    Short Term Disability (optional) and Company-Paid Long-Term Disability
    and Free Confidential Employee Assistance Program
  • Education That Pays Off -
    Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
  • Be Part of Something Bigger -
    Join an organization that values giving back through community programs

Compensation

  • $ $21.00 per hour, dependent on experience

Schedule

  • 8:30am - 5:00pm, Monday - Friday

Location

  • Niagara Falls, NY

  • Sales Associate

    1 week ago

    Niagara Falls, New York, United States Express Full time $16 - $21

    OverviewAbout PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of...

  • Sales Associate

    2 days ago

    Niagara Falls, New York, United States Express Full time

    OverviewAbout PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of...

  • Store Associate

    3 days ago

    Niagara Falls, New York, United States Vitamin World Usa Corporation Full time

    Do you have the passion to help others lead better-quality lives? Come join the Vitamin World teamVitamin World is looking for Part-Time Store Associates for our retail store located at The Outlets At Hershey, PA  in Hershey,PA.If you are upbeat, energetic and performance driven, with proven sales experience and excellent customer service skills, you may be...

  • Senior Payroll Associate

    6 days ago

    Niagara Falls, New York, United States ACV Auctions Full time

    Who we are looking for:The Sr. Payroll Associate is a critical position within the People & Culture team, responsible for executing the end-to-end payroll processing cycle. This role is responsible for ensuring accurate and timely payroll processing while adhering to regulatory guidelines. The Sr. Payroll Associate collaborates with management and other...

  • Temporary Associate

    3 days ago

    Niagara Falls, New York, United States Tapestry Full time

    Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage...

  • Customs Brokerage Manager

    6 days ago

    Niagara Falls, New York, United States Noatum Logistics Full time

    Noatum Logistics is a leading supply chain management company with global coverage, specializing in international freight forwarding and supply chain management, customs clearance and compliance, warehouse and contract logistics, project logistics, and eSolutions. As an innovative logistics provider, Noatum Logistics offers specific, integrated, complex, and...

  • Production Associate

    3 days ago

    Niagara Falls, New York, United States Boyd Corporation Full time

    Job Description:POSITION SUMMARYThe Production Associate performs a variety of tasks involved in the manufacturing of thermal and heat exchange products. This includes leak testing, painting, degreasing, and assembling components.BENEFITS & PAYPay based on skill and experience ($18-$22.00)$2.00 2nd shift differentialHealth Insurance plus Dental & Vision...

  • Sales Associate

    7 days ago

    Niagara Falls, New York, United States 7-Eleven Full time

    Sales Associate - Niagara FallsRetail Sales Associate Crew positions are entry level opportunities with both full and part time possibilities to fit your schedule. As one would expect, cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What...

  • CBP Customs Brokerage Release Clerk

    6 days ago

    Niagara Falls, New York, United States CB Customs Brokerage Services LLC Full time

    US CUSTOMS BROKERAGE EXPERIENCED CANDIDATES ONLY. CB Customs Brokerage Services is looking for an experienced, full-time, personable, Release Analyst for preparing entries for US Customs and Border Protection. We are a growing Customs Brokerage located in Niagara Falls, NY and we are looking for team members to join us.40 hours per week - Tuesday - Saturday...

  • Winery Associate

    5 days ago

    Niagara Falls, New York, United States Arterra Wines Canada Full time

    Job Description:Locations: Inniskillin WinesAt Arterra Wines Canada, we aim to inspire the simple joys of life, and we come to work every day with a shared passion to build wine brands people love. As a pioneer in the Canadian wine industry with 150 years of experience, our success is driven by our people. We work together with integrity and pride, striving...