GWIM Sr Ops Analyst

2 weeks ago

Rapid City, South Dakota, United States Bank of America Full time $25 - $38

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

The CMA Brokerage Check Detection fraud analyst handles and reviews CMA accounts for possible fraudulent activity using a fraud detection system.  The associate will perform functions related to research and resolution of possible fraudulent activity and service support. The associate should be able to use judgment, research, job experience and follow established procedures and guidelines, while leveraging multiple systems/tools to decision cases. This role will require making outbound calls as well as supporting the back office team to take inbound calls. The associate is responsible for working through a daily file of Check/ACH transactions and reviewing/escalating suspicious transactions through the proper channels. They will reach out to Consumer Investment client directly via an outbound call or email the ML Branch Office to verify the validity of the Check/ACH transaction. Representatives will also process fraud/dispute claims as needed.

Required Qualifications:

  • 1-2 years of previous Fraud experience
  • Strong analytical ability and organizational skills
  • Ability to communicate clearly and concisely with all levels within the firm
  • Ability to de-escalate difficult client situations
  • Able to think outside of the box
  • Proficient in MS Office specifically Excel and Outlook
  • Able to prioritize issues and handle several sensitive processes at once in a timely fashion
  • Engage management in all escalated issues and continually follow up on outstanding items

Desired Qualifications:

  • Previous Flash experience preferred

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington American Blvd - Hopewell Bldg 4 (NJ2140)Pay and benefits informationPay range$ $38.46 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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