Customer Solutions Representative

Founded in 1963, BIOTRONIK, Inc. is a pioneer in developing innovative technologies and medical devices that save and enhance the quality of life for millions of individuals living with cardiovascular disorders. Our growing success is based on the company's core values – Accountability, Commitment, Entrepreneurial, Integrity, Quality – thus enabling us to inspire confidence and trust in doctors and patients all over the world. With a dedicated base of employees worldwide, we're continually looking for talented professionals with the passion and drive for excellence to join our mission.

BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees.

At BIOTRONIK- We have a passion for solving puzzles and saving lives. We emphasize teamwork and embrace challenges; where others may see a problem, we see an opportunity to shine.  We are adding to our team of Customer Solutions Representatives at BIOTRONIK.  We are looking for passionate people – the kind who take pride in finding solutions and achieving successful results.  We are looking for people who share our passion for solving problems and working together.  If you have a knack for communicating and connecting with people quickly (i.e. baristas, co-workers, customers) and can resolve a "problem" without anyone's heart getting broken, this is the place for you.  Come join our team and help us provide world class customer service to our patients, medical clinics, hospitals, physicians and our exceptional BIOTRONIK field representatives.

What we offer

• 50 years of innovation, US headquarters, Lake Oswego, OR
• Career path- we will partner with you to support your growth
• Strong, creative and enthusiastic leadership
• Fast paced and team based work environment
• Cutting edge technology tools invested to help you get the job done
• Full-time or part-time schedules
• Competitive pay in the marketplace

Essential Functions

• Effectively & clearly communicate with patients, physicians, and BIOTRONIK employees to provide effective solutions and support. 
• Contact customers to obtain verification of sensitive information prior to product shipment.

Your Profile

• Strong communication skills, both via phone and written, are essential.
• Ability to multitask and to prioritize well is necessary.
• Exceptional judgement to thrive in ambiguous situations.
• Able to stay calm and work efficiently in a quick moving environment.
• Flexible schedule.
• Loves challenge and is constantly striving to improve.
• Proficient MS Office skills (Word, Excel).
• Prior healthcare industry experience a plus.
• Ability to work autonomously effectively.
• Secure home work area.Loves challenge and is constantly striving to improve.

Preferred Education and Experience

• Bachelor's degree preferred but not required
• Phone experience, CRM or cloud-based phone system experience is preferred - especially expertise in talking with customers (i.e. patients, health care clinics, hospitals, physicians, and sales field) on the phone. 

Work Environment

• This is a remote position, with the option of some in person training and support at our Lake Oswego, Oregon office.

Physical Demands

• This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Position Type/Expected Hours of Work

• Full-time and part-time positions are available. Standard days of work are Monday through Friday. Hours of work may vary depending on time zone supported. Occasional evening and weekend work may be required as job duties demand. 

United States (US)

Location: Lake Oswego(0001)

Working hours: Full-time  

BIOTRONIK Inc. USA BIOTRONIK Inc.

Job ID: 61636

BIOTRONIK, Inc. is an Equal Opportunity/Affirmative Action Employer, Minority/Female/Disability/Veteran.

BIOTRONIK, Inc. believes that diversity leads to strength.