Manager, Communications

1 week ago

Waukegan, Illinois, United States AHS Vista LLC Full time
Job Summary

Vista is seeking an experienced Communications Manager to oversee daily communication operations across the organization. This role is responsible for the provisioning, installation, configuration, operation, and maintenance of all telecommunications systems, hardware, software, and related infrastructure. The Communications Manager will also oversee the Communications Call Center and support system-wide communication stability, quality, and performance.

Essential Job Functions
CultureProfessional Standards
  • Demonstrate full commitment to Vista's Community Cares Program and uphold the AIDET communication method.
  • Model Vista's Standards of Behavior including Attitude, Appearance, Communication, Responsiveness, Safety Awareness, Service Recovery, and Sense of Ownership.
  • Comply with all organizational, departmental, and regulatory standards.
  • Participate in meetings, in-services, and training programs to maintain compliance and professional growth.
  • Support strategic initiatives and operational changes; seek ongoing opportunities for professional development.
Communications OperationsManagement
  • Manage the Communications Call Center and administer the Physician Answering Service.
  • Oversee project and vendor management across multiple Vista locations.
  • Perform system administration of all PBX and voicemail systems across the organization.
  • Provide detailed problem resolution and review, analyze, and approve communication-related billing and contracts.
  • Perform Phone Operator duties as needed and maintain technical documentation and standard operating procedures.
  • Configure, test, and install telecommunications hardware and software.
  • Conduct quality control, system diagnostics, and stability checks across the telecommunications architecture.
  • Respond promptly to telecommunications issues, outages, and service disruptions.
  • Identify opportunities to improve efficiency and system performance.
Supervisory Responsibilities
  • Direct supervision of Communications Operators.
InternalExternal Interactions
  • Internal: Daily interaction with hospital staff at all levels.
  • External: Regular interaction with patients, physicians, vendors, the general public, families, and visitors.
Equipment Used
  • Telephone systems, PBX console, computers, telecommunications software, voicemail programming tools, and Infortel call detail systems.
Working EnvironmentPhysical Requirements
  • Frequent sitting, walking, standing, bending, and carrying/lifting up to 50 lbs.
  • Occasional pushing of equipment up to 300 lbs.
  • Must be able to see with corrective eyewear and hear clearly with assistance.
  • May be exposed to infectious diseases, emergencies, crisis situations, and irregular work hours.
  • May require wearing protective equipment.
  • Bloodborne Pathogens Exposure: No routine exposure.
Minimum Qualifications
Education
  • Bachelor's Degree in Communications or a related field.
Experience
  • Minimum 5 years of communications experience in a call center and/or answering service environment.
  • Advanced technical knowledge of telecommunications systems.
  • Experience performing PBX and basic voicemail administrative functions, including ACD programming.
  • Demonstrated ability to troubleshoot software and hardware issues and recommend improvements.
  • Strong multitasking and organizational skills.
  • Ability to write clear technical instructions.
  • Ability to work professionally and collaboratively with staff, physicians, and vendors.
Specialized Skills
  • Proficiency with PC systems, PBX consoles, voicemail programming, communication systems, and call tracking tools.
Customer/Patient Age Groups Served
  • Must be able to provide appropriate support to all age groups served by the department.
Licensure/Certification
  • None required.

  • Store Manager

    2 weeks ago

    Waukegan, Illinois, United States dd's Discounts Full time

    STORE MANAGER   Five or more years of Store Manager experience in a retail environment is requiredSubmit your resume to Must maintain a high level of Customer service.Must demonstrate the ability to lead, manage, motivate, and communicate positively to Store Associates at all levels.Ability to train, coach, and develop Associates at all levels.Ability to...

  • Quality Manager

    2 weeks ago

    Waukegan, Illinois, United States The Visual Pak Companies Full time

    DescriptionJoin the PAKThe Visual Pak Companies are aligned with many of the largest consumer product companies in the household, personal care, automotive, and food product industries.30 years of consistent growth with no end in sight is a testament to our best-in-class workforce as the foundation for our collective success. The Visual Pak is looking for...

  • Sanitation Manager

    4 days ago

    Waukegan, Illinois, United States LACOSTA Facility Support Services Full time

    Sanitation ManagerROLE SUMMARY: As the Sanitation Manager, this person will lead, serve, and coach site operations with safety, teamwork, systems, and productivity. This role will provide the LACOSTA team with all necessary tools, equipment, and resources to succeed. They will delegate and empower employee talent to manage equipment maintenance, execute and...

  • ODA Program Manager

    2 weeks ago

    Waukegan, Illinois, United States Astronics Full time

    Astronics Connectivity Systems and Certification serves as the experienced, global market leader for in-flight entertainment and connectivity (IFEC) solutions for aircraft. As a systems certification provider and FAA ODA, Astronics CSC has worked on over 100 projects for industry partners to upgrade commercial and business aircraft with new passenger power...

  • Assistant Operations Manager

    5 days ago

    Waukegan, Illinois, United States SBM Site Services Full time

    Company Description SBM is an international company providing facilities support services to some of the world's leading Fortune 500 companies. Our dedication to delivering the highest quality service and cost savings solutions with the least environmental impact possible has launched SBM into the top one percent of service providers in the facilities...

  • Data Solutions Manager

    7 days ago

    Waukegan, Illinois, United States Lake County, IL Full time

    General DescriptionThe Data Solutions Manager is a valuable member to our Health Informatics and Technology team who leads the development, implementation, and support of the agency's data pipeline infrastructure. This role is responsible for overseeing data acquisition, integration, transformation, and delivery processes that support public health,...

  • Marina General Manager

    2 days ago

    Waukegan, Illinois, United States TopSide Marinas Full time

    Reports to: Regional Vice PresidentThe Marina General Manager handles all aspects of marina operations within budgetary guidelines in an efficient, cost-effective, and creative manner. The Marina General Manager works collaboratively with Regional and Executive Team members as well other colleagues throughout the organization.The Marina General Manager...

  • Dialysis Clinical Manager Registered Nurse

    3 days ago

    Waukegan, Illinois, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE:Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Ensure provision of quality patient care while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory...

  • Regional Sales Manager North America

    6 days ago

    Waukegan, Illinois, United States AkzoNobel Full time $165,000 - $180,000

    About AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain...

  • Account Director

    1 week ago

    Waukegan, Illinois, United States BrainWorks Full time

    POSITION SCOPE:TheAccount Directoris responsible for working closely with the Vice President of Sales. Together you will oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements to promote our company's solutions. The ideal...