System Operations Engineer

3 days ago

Charlotte, North Carolina, United States Acunor Full time $80,000 - $120,000 per year

Jon Title: System Operations Engineer

Location: Dallas, TX/ Charlotte, NC

Job Type: Contract

Job Description:

We are seeking a dedicated and skilled System Operations Engineer to support our enterprise-wide Windows 11 migration initiative and ongoing IT support operations. This role is critical to maintaining service levels and ensuring the success of key IT projects.

Key Responsibilities:

  • Lead and support the Windows 11 migration project to meet enterprise timelines.
  • Provide daily break/fix and new hire support, addressing high volume service requests.
  • Manage and resolve lifecycle and project orders to reduce backlog and improve service delivery.
  • Mitigate the impact of peer center closures and the loss of key SME employees by maintaining service continuity.
  • Support the Service Desk in handling expedite orders and providing timely order status updates.
  • Ensure adherence to SLA for daily break/fix requests and work to reduce current delays impacting end-user satisfaction.
  • Collaborate with engineering and support teams to triage and resolve tooling and system issues affecting the analyst team.

Required Skills and Qualifications:

  • Proven experience with Windows 11 OS, including deployment and troubleshooting.
  • Proficiency in PowerShell scripting for automation and system management.
  • Experience with Microsoft Graph API for system integration and troubleshooting.
  • Strong problem-solving skills and ability to work under pressure in a high-volume support environment.
  • Excellent communication skills and ability to collaborate with cross-functional teams.
  • Ability to manage multiple priorities and adapt to changing project timelines.

Additional Considerations:

Volume additions and resource allocation will be re-evaluated based on the forecast timeline and evolving project requirements

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